Retention & Growth Account Executive (Hybrid)

NWF Group; Eastleigh; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Mon- Fri shifts

33 days holidays

Pension scheme

Life assurance

Training opportunities

Medicash

Job summary

NWF Fuels is seeking an Internal Account Executive to own retention and growth for an assigned book of existing customers, entirely by phone. Each call should protect and grow spend, not just process orders.

This role demands genuine commercial conversations, spotting growth opportunities, cross-selling and upselling, while maintaining accurate CRM records and meeting targets. Permanent or fixed-term options exist, with similar expectations and standards.

Qualifications

• Previous experience in a customer-facing sales, retention or account management role.
• Proven ability to achieve and exceed sales or retention targets.
• Experience handling a high volume of inbound and outbound customer contact.
• Experience using CRM systems to manage customer activity and opportunities.

Responsibilities

• Retain and grow an assigned book of existing customer accounts through proactive, phone-based account management.
• Treat every inbound and outbound contact as a sales conversation opportunity.
• Identify opportunities to grow customer spend through cross-selling and upselling.
• Conduct genuine commercial conversations that uncover a customer's current and future needs.
• Proactively contact customers within the assigned book to strengthen the relationship.

Skills

Account management

Phone sales

CRM experience

Customer-facing

Growth mindset

CRM systems

Tools

CRM software

Phone systems

Job description

NWF Fuels is seeking an Internal Account Executive to own retention and growth for an assigned book of existing customers, entirely by phone. Each call should protect and grow spend, not just process orders.

This role demands genuine commercial conversations, spotting growth opportunities, cross-selling and upselling, while maintaining accurate CRM records and meeting targets. Permanent or fixed-term options exist, with similar expectations and standards.