Customer Services Key Account Executive

NWF Group; Nantwich; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid work

33 days holidays

Pension scheme

Medicash

Training opportunities

Discounts at retailers

Travel savings

Entertainment offers

Dining and lifestyle deals

On-site parking

Job summary

Boughey Distribution, part of the NWF Group, is recruiting 3 Key Account Executives to support the peak period on a fixed term contract through April 2027. The role is based on a hybrid model between our Wardle site and remote, handling key customer accounts and delivering first-class service.

You will resolve queries quickly, expand relationships and help meet customer needs with new solutions, while inputting data accurately and attending customer meetings as required.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong IT skills including Microsoft Office; SAP experience is a plus.
• Proactive and organised with ability to multitask in a fast-paced environment.
• Customer-centric and passionate about delivering excellent service.

Responsibilities

• Point of contact for customer enquiries, resolving within set timeframes.
• Develop and take responsibility for key accounts and understand client expectations.
• Expand existing relationships and support new sales with proposed solutions.
• Complete admin duties accurately, inputting orders and generating reports.
• Attend customer meetings as needed and liaise with internal teams.

Skills

Communication skills

Microsoft Office

SAP

Organised

Customer focus

Tools

SAP

Job description

We are looking for 3 Key Account Executive's to join Boughey, initially on a fixed term contract, to support the operation over our peak period through to April 2027. The role is offered on a hybrid basis between our Wardle site and remote. You will take responsibility for key customer accounts ensuring a first-class service is provided, ensuring queries are resolved quickly whilst proposing new solutions to meet customer needs.

Why Boughey?

• Monthly Pay: £26,592.04 per annum, pro-rata to contract length
• Shifts: Monday to Friday 8.30am to 5pm - 1 Saturday in every 8 weeks with a day back off during the week!
• Hybrid: Work between the Wardle office and remote
• Holidays: 33 days per year
• Progression Opportunities: Clear progression pathways across the wider group that operates 2 other business’
• Training Opportunities: Funded, accredited courses.
• Medicash: Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
• Shopping Discounts: Save with discounts at major retailers like Sainsbury’s, Morrisons, Currys, Debenhams and more!
• Travel Savings: Discounts on flights, hotels, and airport parking.
• Entertainment Offers: Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks.
• Dining and Lifestyle: Access to deals on restaurants, leisure activities, and other lifestyle services.
• Enhanced Policies: Enhanced maternity and paternity leave.
• The Usual: Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling, legal and financial support, Free Refreshments, Free Secure On-Site Parking!

Day to Day

• Point of contact for customer enquiries both verbally and in writing, responsible for resolving these queries within given timeframes
• Develop and take responsibility for key accounts, ensuring we provide excellent customer service by developing a thorough understanding of their expectations and requirements, providing the correct advice and service levels on the back of this
• Expand existing customer relationships and support new sales by proposing new solutions to meet customer needs
• Complete administration duties with the highest accuracy including inputting customer and order information into the system and generating reports to stakeholders
• Where required, attend customer meetings acting as the link between customers and internal teams

What will you bring?

• Excellent communication skills both verbal and written
• Strong IT skills including Microsoft office suite with the ability to pick up new systems – experience with SAP would be advantageous but not essential as full training will be provided
• Proactive and organised with the ability to multitask in a fast-paced environment
• Customer centric and passionate about delivering an excellent customer experience

Who are Boughey?

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes Boughey Distribution different?

We store and transport food in a way that is best for our customers, people, communities and the planet! Boasting a 60-year heritage we are committed to on-going investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.