Kennet Ward Receptionist | Kingston and Richmond NHS Foundation Trust

Kingston Hospital Foundation Trust; Kingston upon Thames; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare provider in the United Kingdom is seeking a Ward Reception Assistant to support the efficient running of the reception area. The successful candidate will welcome patients, handle queries, book appointments, and assist clinical staff with discharge plans. Essential qualifications include excellent communication skills and clerical experience. The position is part-time, requiring work on Mondays and Tuesdays from 9am to 5pm. This role embodies values of compassion, inclusivity, and collaboration.

Qualifications

• Friendly, caring and efficient attitude.
• Previous experience in a public hospital setting is desirable.

Responsibilities

• Assist with the smooth running of the reception area.
• Meet and greet patients and answer queries.
• Book patients in and out using hospital administration system.
• Handle telephoned inquiries and assist with discharge plans.

Skills

Excellent communication skills

Clerical and administrative skills

Good computer skills

Ability to prioritise workload

Job description

The post holder will work on the ward reception, assisting with the smooth and efficient running of the reception area. They will meet and greet patients, answer patient queries and liaise on their behalf on issues such as transport and interpreting services.

Where necessary the post holder will book patients in and out using the hospital administration system, Care Records Service (CRS), ensuring confidentiality of all patient information, book follow‑up appointments, and provide accurate, timely information to assist clinicians and nursing staff. The role also involves undertaking other duties including answering the telephone to both internal and external callers, sending appointments to patients, booking transport, and assisting the nurse in charge with discharge plans for patients.

Key Requirements

• Friendly, caring and efficient with excellent communication skills.
• Ability to prioritise workload with minimum supervision.
• Clerical, administrative and good computer skills are essential.
• Previous experience of working with the public in a hospital setting is desirable.

Working Hours

This post is a job share and you will be expected to work Monday and Tuesday 9am‑5pm.

Kingston Hospital NHS Trust Values

• Compassionate – We treat everyone with kindness, understanding and empathy.
• Inclusive – We are respectful, fair and open, valuing everyone’s unique contribution.
• Collaborative – We work together across our teams and with our partners and are helpful, positive and supportive.
• Inspiring – We strive for the best for patients, communities, staff and partners and are always learning and improving.

This advert closes on Sunday 7 Dec 2025.