Just One Number Administrative Call Handler

Cambridgeshire Community Services Nhs Trust; Cringleford; On-site; GBP 20,000 - 27,000; Full time

Job summary

A healthcare service provider in Cringleford is seeking Administrative Call Handlers to join the Just One Number team. Responsibilities include being the first contact point for children and families, directing callers to appropriate services, and handling calls during working hours. The ideal candidate will possess strong communication skills, a compassionate approach, and proficiency in standard computer operations. This role offers a supportive culture that prioritizes staff development and training opportunities.

Benefits

Competitive annual leave package of 27 days

Access to in-service training programmes

Regular team meetings and appraisals

Culture prioritising staff engagement

Qualifications

• Strong communication skills and enjoy working as part of a team.
• Ability to handle calls professionally and support families and professionals.

Responsibilities

• Act as the first point of contact for children, young people, and families.
• Signpost callers to partner agencies and guide them to the Just One Norfolk website.
• Maintain a professional telephone manner during calls.

Skills

Compassionate

Strong communication skills

Teamwork and collaboration

Initiative

Flexibility

Standard computer proficiency

Excellent telephone manner

Job description

Overview

Norfolk and Waveney Children & Young People's Health Services invites applications for Administrative Call Handlers to join our expanding Just One Number team based in Cringleford.

Responsibilities

• Act as the first point of contact for children, young people and families, ensuring they reach the right person at the right time.
• Signpost callers to partner agencies and direct them to the bespoke Just One Norfolk website.
• Handle calls Monday to Friday 09:00-17:00, maintaining a professional telephone manner and flexible approach.

Qualifications

• Compassionate with strong communication skills, enjoying teamwork and collaboration.
• Initiative, flexibility and standard computer proficiency.
• Excellent telephone manner and ability to support families and professionals.

Benefits

• Competitive annual leave package of 27 days pro‑rata (increases with service years).
• Access to in‑service training programmes, ongoing personal development and 1‑1s.
• Shared team learning, regular whole‑team meetings and annual appraisals.
• A culture that prioritises staff engagement and development.

All are welcome to apply.