Junior UX Designer

Trainline; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading travel technology firm in London is seeking a Junior UX Designer to enhance customer experiences across products. You will leverage emerging technologies to create intuitive solutions that meet diverse customer needs while working collaboratively with cross-functional teams. This hybrid role offers fantastic benefits such as private healthcare and a generous work-from-abroad policy, prioritizing career growth with clear paths and personal learning budgets.

Benefits

Private healthcare

Dental insurance

Generous work from abroad policy

2-for-1 share purchase plans

EV Scheme

Extra festive time off

Family-friendly benefits

Qualifications

• Strong communication skills to explain design decisions.
• Ability to solve real user needs on web and app.
• Knowledge of data-informed experimentation principles.
• Experience in hands-on design problem-solving.
• Ability to collaborate effectively with various teams.
• Experience with AI and machine learning in design is a plus.

Responsibilities

• Enhance customer experiences across Trainline’s products.
• Leverage emerging technologies for intuitive solutions.
• Collaborate with cross-functional teams.
• Shape an end-to-end travel experience.
• Balance customer experience with business metrics.

Skills

Communication and storytelling

Solid UX thinking

Data and customer insights

A/B testing knowledge

Hands-on approach

Self-starter mentality

Proficiency in Figma

Job description

About Trainline

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Junior UX Designer at Trainline

Join a team focused on improving customer experiences across Trainline’s products, creating thoughtful, tech‑enabled solutions that enhance the traveller journey while also supporting Trainline’s commercial goals and overall business performance.

Leverage emerging technologies, including AI, machine learning, and large language models, to anticipate traveller needs, deliver support, and create more intuitive, personalised traveller care, driven by data and meeting diverse customer needs across multiple markets.

Balance great customer experiences with an awareness of how design choices can influence key business metrics such as conversion, engagement, and retention. Work closely with Product, Research, Data, and Engineering in a dynamic, fast‑paced environment. You’ll contribute from early, ambiguous discovery phases all the way to crafting and delivering pixel‑perfect, high‑impact features.

Collaborate with fellow designers to shape a seamless, end‑to‑end travel experience that aligns with Trainline’s overarching vision and strategy. You’ll be supported but critically empowered to operate independently, executing against the end‑to‑end design process to deliver innovative and visually polished tactical solutions, as well as contribute to Trainline’s overall strategy.

This is an outstanding opportunity to come in and shape the customer booking experience, as well as boost your design career.

What we’re looking for

• Communication and storytelling skills, with the ability to explain design decisions in terms of user needs and their potential impact on product or business goals.

• Solid UX thinking as well as UI visuals, working independently to solve for real user needs on web and app.

• Understand how to use data and customer insights to validate ideas and drive positive customer behaviour.

• Awareness of data‑informed experimentation principles such as A/B or multivariate testing, and an interest in learning how experimentation connects design decisions to measurable outcomes.

• Hands‑on, action‑oriented approach to solving creative challenges, inspiring creativity and design excellence within the team.

• A self‑starter mentality with strong collaboration skills with Engineers, Product Managers, and broader business teams.

• Proficiency in Figma for day‑to‑day design work, previous experience with using AI, machine learning, and large language models within design solutions, is a plus.

Benefits

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2‑for‑1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family‑friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days.

Work arrangements

We operate a hybrid model, asking Trainliners to work from the office a minimum of 60% of their time over a 12‑week period. We also have a 28‑day work from abroad policy.

Values

• 💭 Think Big – We're building the future of rail

• ✔️ Own It – We focus on every customer, partner and journey

• 🤝 Travel Together – We're one team

• ♻️ Do Good – We make a positive impact

Diversity and Inclusion

We know that having a diverse team makes us better and helps us succeed. We are committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Learn more

Interested in finding out more about what it's like to work at Trainline? Check us out on LinkedIn, Instagram, and Glassdoor.