Junior Systems Administrator

Territory Studio; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A creative studio in the UK is looking for a motivated Junior Systems Administrator to provide first-line technical support in a hybrid working environment. You will handle IT queries across Windows, macOS, and Linux, manage user accounts, and maintain hardware and software systems. Ideal candidates possess a proactive attitude, relevant IT support experience, and strong communication skills. This role is an excellent opportunity to develop systems administration skills within a dynamic team.

Qualifications

• Experience in an IT support role, preferably in a creative or media environment.
• Basic understanding of Linux command-line fundamentals is desirable.
• Ability to communicate technical issues clearly to non-technical users.

Responsibilities

• Act as the primary point of contact for IT queries across various environments.
• Build, image, and deploy workstations for users, ensuring appropriate configurations.
• Set up and manage user accounts and permissions using Active Directory and Google Workspace.

Skills

Problem-solving mindset

Communication skills

Organised

Tools

Windows 10/11

macOS

Linux

Active Directory

Google Workspace

VFX software

Job description

Who are you

Territory Studio is looking for a Junior Systems Administrator to join our Systems team. Reporting to the Senior Systems Engineer, you will provide first-line technical support to artists and production staff. This is a hands‑on role focused on Level 1 support, offering the opportunity to develop systems administration skills within a creative studio environment.

This role is based at our London studio and follows a hybrid working arrangement, with a minimum of 2 days per week on site.

Who we are

We are a creative specialist with a unique approach to motion design, visual effects, and digital experiences. Drawing on deep expertise in narrative design for film, games, and brands, we blend creativity with technology to deliver compelling work that pushes boundaries.

Working across diverse and contrasting briefs, what ties our projects together is a dedication to craft, a passion for storytelling, and a designer’s eye for innovative problem‑solving. What sets us apart is our refined design intelligence, near‑future expertise, and a team of ambitious, focused, and proactive cross‑disciplinary creatives.

With growing studios in London, San Francisco, Los Angeles, and Vancouver, we work with clients across the entertainment, culture, commercial, and technology sectors. Our success stems from the expertise of our people, and in return, we are committed to putting them first.

What You’ll be doing

• First-Line Support: Act as the primary point of contact for IT queries across Windows, macOS, and Linux environments. Triage support tickets, diagnose issues, and resolve them efficiently or escalates where appropriate.

• Workstation Management: Build, image, and deploy workstations for users, ensuring systems are configured appropriately for resource‑intensive software such as Houdini, Nuke, and Cinema 4D.

• User Onboarding: Set up and manage user accounts, email access, and permissions using Active Directory and Google Workspace for employees, contractors, and freelancers.

• Hardware & Maintenance: Maintain accurate IT inventory records, ensure server room and desk cabling are organised, and carry out routine maintenance on render nodes and storage systems.

• Software Support: Troubleshoot software installation and licensing issues across the creative software stack, including Adobe Creative Cloud, Maya, Nuke, and Unreal Engine.

• Escalation & Documentation: Identify more complex or underlying infrastructure issues and escalates them to the Senior Engineer, providing clear and thorough diagnostic documentation.

What We’re Looking For

• Can‑Do Mindset: You approach challenges proactively and take ownership of resolving issues.

• Relevant Experience: Experience in an IT support role. Experience in a creative or media environment is desirable but not essential.

• Problem‑Solving Approach: You enjoy diagnosing issues and understanding root causes, not just applying quick fixes.

• Technical Foundation: Working knowledge of Windows 10/11 and macOS. A basic understanding of Linux (command‑line fundamentals) is desirable.

• Organised: You maintain accurate inventories and produce clear, well‑documented support tickets.

• Communication Skills: You can explain technical issues clearly to non‑technical users, adapting your communication style to different audiences.

Bonus Points to have

• Exposure to Active Directory or Google Workspace administration.

• Knowledge of VFX software (Cinema 4D, Houdini, Adobe, etc.).

• Experience with Render Farm management.

Our Commitment to Diversity

Territory Studio believes that a diverse workforce makes us a more creative and innovative business. We are committed to providing a workplace that welcomes and respects all people regardless of gender identity, sex, sexuality, race, religion, background or belief. We aim to encourage and support all our current and future employees to achieve their potential. No individual will receive less favourable treatment on any basis when applying for a career with us.

If you need any assistance during the application process, please let us know, and we will support you every step of the way.

You must have the right to live & work in the UK.