Junior Support Engineer

Hollyfield Personnel; Rugeley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing company in Rugeley is looking for a Junior Support Engineer. You will play a key role in supporting customers and field engineers, assisting with internal IT, and configuring systems. The position offers a competitive salary, full-time contract, and opportunities for career growth in a supportive environment. Strong technical skills and effective communication are essential, as occasional national and international travel may be required.

Benefits

25 days annual leave plus Bank Holidays

Free car parking

Team days out and gatherings

Opportunities for career growth and professional development

Collaborative and supportive work environment

Qualifications

• Experience in IT support or a similar technical role.
• Strong ICT skills and problem‑solving ability.
• Ability to work independently and make decisions under pressure.
• Highly organised with attention to detail and excellent time management.
• Strong communication and interpersonal skills.
• Hands‑on, proactive, and can‑do attitude.
• Good commercial awareness.

Responsibilities

• Liaise with customers to provide technical support.
• Conduct remote diagnostics and implement repair solutions.
• Assist engineers with on-site and remote system commissioning.
• Support day‑to‑day IT operations including servers and staff devices.
• Set up and test laptops, tablets, and other customer devices.

Skills

Ruby

Mac OS

Computer Networking

Windows

TCP

Customer Support

Linux

Shell Scripting

VPN

DNS

Technical Support

Troubleshooting

Job description

Junior Support Engineer

Salary: Competitive

Location: Rugeley Staffordshire

Contract: Full-Time Permanent

Hours: Monday to Friday 9:00am 5:30pm

An exciting opportunity has arisen for a Junior Support Engineer to join a growing company in Rugeley. You will play a key role supporting customers and field engineers assisting with internal IT and helping configure and commission systems. Occasional national and international travel may be required.

What Our Client Offers:

• 25 days annual leave Bank Holidays
• Free car parking
• Team days out and gatherings
• Opportunities for career growth and professional development
• Collaborative and supportive work environment

Key Responsibilities:

Customer Support:

• Liaise with customers to provide technical support
• Conduct remote diagnostics and implement repair solutions
• Develop support procedures and maintain accurate records

System Commissioning:

• Assist engineers with on-site and remote system commissioning
• Maintain system records process data and prepare reports
• Collaborate with customers and third‑party engineers

Customer Equipment Setup:

• Set up and test laptops tablets and other customer devices
• Install software perform acceptance tests and maintain setup procedures

Internal IT Support:

• Support day‑to‑day IT operations including servers and staff devices
• Install updates troubleshoot issues and perform backups

Candidate Requirements:

• Experience in IT support or a similar technical role
• Strong ICT skills and problem‑solving ability
• Ability to work independently and make decisions under pressure
• Highly organised with attention to detail and excellent time management
• Strong communication and interpersonal skills
• Hands‑on proactive and can‑do attitude
• Good commercial awareness

Required Experience:

Junior IC

Key Skills

Ruby, Mac Os, Computer Networking, Windows, TCP, Customer Support, Linux, Shell Scripting, VPN, Dns, Technical Support, Troubleshooting

Employment Type

Full-Time

Experience

years

Vacancy

1

Job Ref: EN1019

Note: Hollyfield Personnel will only contact successful candidates within 5 - 7 working days of application receipt. By applying for this vacancy you give permission for Hollyfield Personnel to contact you and retain your details.