Junior Support Analyst

Leo Technology; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A multinational tech firm is looking for a Junior Support Analyst to join their Customer Care team. The position is remote and on a 12-month fixed-term contract. Responsibilities include assisting both internal employees and external customers with technical issues. Ideal candidates should have some experience in IT support and excellent communication skills. The role offers a 10% discretionary retention bonus upon successful completion of the contract.

Benefits

10% discretionary retention bonus

Qualifications

• Prior experience in a Technical Customer Care or IT Support role.
• Excellent verbal and written communication skills.
• ITIL foundation or equivalent certification is desirable.
• Experience with JSON and XML is desirable.
• Understanding of Google Cloud logging is desirable.

Responsibilities

• Assist internal employees with IT issues and new equipment.
• Guide external customers in navigating the platform.
• Investigate Google Cloud and third-party systems.
• Analyze transaction logs for troubleshooting.

Skills

Technical Customer Care experience

Excellent communication skills

ITIL foundation

Reading JSON and XML

Google Cloud logging

Job description

This range is provided by Leo Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Leo Technology

Founder & Director of Leo Technology 🦁 #JoinThePride

The Job

🌍 Working Set-Up: Remote first - Please note: This is 12 month Fixed Term Contract running January 2026 - February 2027

Interview process

2 stages (virtual)

The Role

Leo Technology have partnered with a long standing client to help them make a critical hire for their tech sales team!

This multi‑national company are the market leaders in retail loyalty solutions. With an enterprise client base including Sainsburys, Tesco, Walmart, Woolworths, and Asda, they're looking for a Junior Support Analyst to join their Customer Care team and help manage requests that come in from customers both internally and externally.

This is an exciting and varied role where each day is different. Your responsibilities will include:

• Helping internal employees with new equipment or IT issues
• Helping external customers navigate the platform
• Digging into Google Cloud and other 3rd party systems
• Examining logs for transactions to troubleshoot issues

This role will be a fixed term contract for 1 year to cover maternity leave and comes with a 10% discretionary retention bonus payable at the end of the contract.

This is a perfect position for someone who has some prior experience working in technical customer care / customer support!

The Person

• Prior experience working in a Technical Customer Care or IT Support role
• Excellent communication skills - both written and verbal
• ITIL foundation or equivalent (DESIRABLE).
• Experience of reading JSON and XML (DESIRABLE)
• Experience of google cloud logging (DESIRABLE)

Interview Process

• 1st stage: Call with the hiring manager
• 2nd stage: HR culture chat

We are expecting a high volume of applications for this role and while we do our best to respond to as many applicants as we can, it isn't always possible to get back to everyone. With this in mind, if you've not heard from a member of our team within 2 weeks of submitting your CV, please assume that your application has not been successful on this occasion.

Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply.

Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Information Technology

Industries

• Technology, Information and Media and IT Services and IT Consulting

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