Junior ServiceNow Business Analyst — Digital Transformation

Inetum; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned consulting firm in the United Kingdom is looking for a Business Analyst to lead digital transformation initiatives primarily on the ServiceNow platform. The role involves conducting discovery workshops, documenting user stories, and advising clients on platform capabilities. With a required background in IT consulting and strong stakeholder engagement skills, the successful candidate will have a bachelor's degree and ideally 7+ years of experience across digital platforms. Additional certifications in Business Analysis are a plus.

Qualifications

• Bachelor’s in a relevant field.
• 7+ years in enterprise IT consulting or digital transformation.
• Experience with ServiceNow modules preferred.

Responsibilities

• Lead client workshops and process mapping.
• Document business and technical requirements.
• Advise clients on platform capabilities.

Skills

Requirements engineering

Stakeholder engagement

Clear documentation

Strategic thinking

Persuasive communication

Education

Bachelor’s degree in Business, Information Systems, Computer Science, or related field

Tools

ServiceNow

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A renowned consulting firm in the United Kingdom is looking for a Business Analyst to lead digital transformation initiatives primarily on the ServiceNow platform. The role involves conducting discovery workshops, documenting user stories, and advising clients on platform capabilities. With a required background in IT consulting and strong stakeholder engagement skills, the successful candidate will have a bachelor's degree and ideally 7+ years of experience across digital platforms. Additional certifications in Business Analysis are a plus.