Junior Service Engineer

Tetrapak; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global leader in food processing and packaging is seeking a Service Engineer to provide high-quality service to customers in Reading, UK. The role involves troubleshooting, preventive maintenance, and enhancing customer relationships. The ideal candidate possesses up to 3 years of service experience and strong technical knowledge in mechanical and electrical systems. Market competitive compensation and flexible working arrangements are offered, fostering diversity and inclusion in the workplace.

Benefits

Market competitive compensation

Flexible working arrangements

Diversity and inclusion initiatives

Qualifications

• Up to 3 years of experience in maintenance, service, or installation roles.
• Ability to travel as required, including short notice travel.

Responsibilities

• Travel to customer sites.
• Perform preventive and corrective maintenance, troubleshooting, and installations.
• Analyze technical issues and elevate when necessary using standard operating processes.
• Train customer operators (if required).
• Support production plant efficiency.
• Monitor service contracts and contribute to business development and growth.
• Ensure compliance with safety, food quality, and reporting standards.

Skills

Mechanical knowledge

Electrical knowledge

Automation knowledge

Customer service mindset

Good computer literacy

Strong English communication

Education

Education in industrial systems, automation, or process engineering

Job description

We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet. Be the face of Tetra Pak. Deliver excellence where it matters most. As a Service Engineer, you'll lead the charge in delivering high‑quality service to our customers. From troubleshooting technical issues to supporting our maintenance contract performance, you'll play a key role in ensuring our equipment and our customer relationships run smoothly.

Responsibilities

• Travel to customer sites
• Perform preventive and corrective maintenance, troubleshooting, and installations
• Analyze technical issues and elevate when necessary using standard operating processes
• Train customer operators (if required)
• Support production plant efficiency
• Monitor service contracts and contribute to business development and growth
• Ensure compliance with safety, food quality, and reporting standards
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
• Maintain a clean, safe work environment
• Follow all safety protocols in accordance with OHS and Tetra Pak safety regulations and promote a safe working culture in the team
• Write a site visit report on completion of the work

Qualifications

• Up to 3 years of experience in maintenance, service, or installation roles
• Education in industrial systems, automation, or process engineering
• Good computer literacy
• Strong mechanical and/or electrical and/or automation knowledge
• Ability to travel as required, including short notice travel
• Strong level of English (written and verbal)
• A proactive, customer‑first mindset

Benefits

Equal opportunity employment experience that values diversity and inclusion. Market competitive compensation and benefits with flexible working arrangements. Diversity, equity, and inclusion are an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed.