Junior Service Advisor (Trainee) – Customer Care & Booking

Sytner Group; Wolverhampton; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading automotive service company is seeking a motivated Trainee Service Advisor at their Wolverhampton branch. In this fast-paced role, you'll manage inbound and outbound calls, schedule customer bookings, and support Service Advisors to ensure excellent service. Full training is provided, and strong organisational skills combined with a customer-focused approach are desired. This position offers various benefits including enhanced holiday entitlement and career development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Willingness to learn and progress.
• Strong organisational and administrative skills.
• Background in customer service is beneficial.

Responsibilities

• Manage inbound and outbound booking calls.
• Schedule customer bookings and provide clear information.
• Support Service Advisors and liaise with technicians.

Skills

Organisational skills

Customer-focused approach

Attention to detail

Tools

Kerridge

Job description

A leading automotive service company is seeking a motivated Trainee Service Advisor at their Wolverhampton branch. In this fast-paced role, you'll manage inbound and outbound calls, schedule customer bookings, and support Service Advisors to ensure excellent service. Full training is provided, and strong organisational skills combined with a customer-focused approach are desired. This position offers various benefits including enhanced holiday entitlement and career development opportunities.