Junior IT Support Engineer (Remote)

ITSS Recruitment Ltd; Scotland; Hybrid; GBP 25,000; Full time

Job summary

A leading SaaS organization in the UK is seeking a Junior IT Support Engineer. This position offers flexibility for fully remote or hybrid work in Edinburgh. The ideal candidate will be a recent graduate or apprentice with a strong basis knowledge of IT support technologies and a passion for learning. A good communicator and team player, you will provide first line support, manage tasks effectively, and liaise with suppliers. Join this thriving organization for great opportunities in your tech career.

Qualifications

• Self-motivated with a desire to learn.
• Good communicator and team player.
• Strong organisational skills.

Responsibilities

• Provide 1st line support for IT issues.
• Liaise with 3rd party suppliers.
• Manage service desk tasks effectively.

Skills

1st Line / Service Desk / Helpdesk

Application Support and Bespoke Software Support

Windows Server

Microsoft Office 365

Azure Active Directory

Networking & Wi‑Fi Infrastructure

Problem-solving abilities

Communication skills

Education

Recent university / college graduate or apprentice

Tools

Dell & HP hardware troubleshooting

Exchange Server

Job description

Junior IT Support Engineer - Fully Remote (Scotland) or Hybrid (Edinburgh) - Up to 25K

An exciting new opportunity has become available for a Junior IT Support Engineer within a leading SaaS organisation with offices in Scotland and England. The organisation have a UK client base and are well established having been founded in the 1990s.

We are looking for enthusiastic, passionate Junior IT Support Engineer to join a forward‑thinking and growing SaaS business. There is ample opportunity for career progression with the company thriving and experiencing year‑on‑year growth.

The position can be fully remote or hybrid out of Edinburgh; we’re looking for someone who resides in Scotland.

IT Support Engineer experience:

• Recent university / college graduate or apprentice
• 1st Line / Service Desk / Helpdesk
• Application Support and Bespoke Software Support
• Windows Server 2008/2012/2016
• Microsoft Office 365
• Azure Active Directory
• Exchange 2007/2010/2013/2016 Server
• Active Directory, DNS, DHCP and Group Policies
• Networking & Wi‑Fi Infrastructure
• Server Virtualisation
• Security and Firewall
• Backup/DR troubleshooting & management
• Dell & HP hardware troubleshooting
• Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
• Service desk / Help desk

We are not expecting the Junior IT Support Engineer to have experience in all the technologies above; just a strong basis knowledge and passion to learn more!

They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.

You will be self‑motivated IT Support Engineer, a good communicator and have a natural desire to create a fluid environment. The successful Junior IT Support Engineer should have strong problem‑solving abilities, organisational skills and the ability to work as part of a team.

Apply now for immediate consideration for this IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.