Junior It 1St Line Support

Jago Consultants; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Performance bonuses

Full-time hours

Job summary

Jago Consultants, based in the United Kingdom, is seeking a Junior 1st line support technician. The role focuses on troubleshooting and developing customer networks and applications, with an emphasis on strong communication and customer service.

You will spend most of your time resolving issues at the 1st line and will have opportunities to progress into 2nd line roles as you grow with the company. A positive, team-oriented attitude is essential for success in this role.

Qualifications

• Experience with Microsoft Office 365 and networking basics.
• Strong communication and customer service skills.
• Willingness to learn and progress to higher roles.
• Analytical and organized approach.
• Able to work in a team or independently.

Responsibilities

• Troubleshoot customer networks and applications.
• Provide high levels of customer service.
• Assist with escalation to 2nd line when needed.
• Support career progression into higher senior positions.

Skills

Office 365

Networking

Communication skills

Team player

Willingness to learn

Analytical skills

Organizational skills

Job description

Our client is one of Surreys longest and leading IT Support companies growing from strength to strength.

If you are passionate about entering the IT sector and love technology then this role is idal for you. Offering a well strcutured career and quick progresiion into a 2nd line role.

As a Junior 1st line support technician, you will spend the majority of the time troubleshooting and developing customers networks/applications. You will need to have proficient communication skills and high levels of customer service.

• Knowledge of Microsoft applications particularly Office 365.
• Previous networking experience.
• Effective communication when escalating duties to 2nd line.
• Passion for all things Tech.
• Great team player and happy to work alone.
• Willingness to learn and progress into higher senior positions.
• Analytic and organisational skills.

Package-

• Quick prgression into 2nd line support
• Performance bonuses
• Full-time hours