Junior IT 1st Line Support: Fast Track to 2nd Line

Jago Consultants; England; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Performance bonuses

Full-time hours

Zusammenfassung

Jago Consultants, based in the United Kingdom, is seeking a Junior 1st line support technician. The role focuses on troubleshooting and developing customer networks and applications, with an emphasis on strong communication and customer service.

You will spend most of your time resolving issues at the 1st line and will have opportunities to progress into 2nd line roles as you grow with the company. A positive, team-oriented attitude is essential for success in this role.

Qualifikationen

• Experience with Microsoft Office 365 and networking basics.
• Strong communication and customer service skills.
• Willingness to learn and progress to higher roles.
• Analytical and organized approach.
• Able to work in a team or independently.

Aufgaben

• Troubleshoot customer networks and applications.
• Provide high levels of customer service.
• Assist with escalation to 2nd line when needed.
• Support career progression into higher senior positions.

Kenntnisse

Office 365

Networking

Communication skills

Team player

Willingness to learn

Analytical skills

Organizational skills

Jobbeschreibung

Jago Consultants, based in the United Kingdom, is seeking a Junior 1st line support technician. The role focuses on troubleshooting and developing customer networks and applications, with an emphasis on strong communication and customer service.

You will spend most of your time resolving issues at the 1st line and will have opportunities to progress into 2nd line roles as you grow with the company. A positive, team-oriented attitude is essential for success in this role.