1st Line Support Engineer.

Situations Vacant Ltd; Watford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Situations Vacant Ltd is seeking a 1st line support analyst to join its technical team in Watford. You will diagnose and resolve issues on customer environments while delivering a high level of service, with some client-site work as needed.

You will join a small, close-knit team of engineers, receive full training, and have opportunities to learn across a range of technologies, helping your career grow in IT support.

Qualifications

• Excellent trouble shooting and problem-solving skills.
• Excellent spoken and written communication skills.
• Ability to learn on their own and self-study.
• Experience with Microsoft Office Applications.
• Full driving license and own transport.

Responsibilities

• Support/implementation of Windows Servers and Office 365.
• Support/implementation of MS Exchange / Active Directory environments.
• Installation of cloud solutions, PCs and associated infrastructure.
• Responding to 1st line tickets (ticket / email / phone /on-site).
• Problem Solving / trouble shooting customer / hardware problems.
• Working with engineers as part of a team.
• Dealing with clients from various local businesses.
• Engaging with small to mid-size businesses to provide IT guidance.

Skills

Troubleshooting

Customer service

Communication skills

Self-learning

Tools

Microsoft Office

Job description

Our client is seeking a 1 st line support analyst for their technical team, supporting environments built on the latest industry offerings.

You will be joining a small, close knit team engineers who are continually striving to out-perform their previous achievements. This is an excellent opportunity to learn from others in your team. As part of the support team, you will be required to help diagnose and resolve issues on customer environments while ensuring that customers receive a high level of service

This role is based at our clients Watford office, with a very small amount of time at client sites so you must have a driving licence and transport. This percentage will vary depending on your experience and personal preference

You will be passionate and obsessive about IT with customer service skills. This opportunity will expose you to many different technologies and take your career to the next level. Full help and training will be given where there are gaps in your skill set.

Role

• Support/implementation of Windows Servers and Office 365
• Support/implementation of MS Exchange / Active Directory environments
• Installation of cloud solutions, PCs and associated infrastructure
• Responding to 1 st line tickets (ticket / email / phone /on-site)
• Problem Solving / trouble shooting customer / hardware problems
• Working and learning as part of our team of engineers
• Dealing with and meeting with all types of people and clients from various local businesses
• Working with businesses with 1 to 100 staff where you are the expert offering advice and getting exposure to a wide range of technology

Requirements

• Excellent trouble shooting and problem-solving skills
• Excellent spoken and written communication skills
• Ability to learn on their own and self-study
• Networking fundaments (TCP/IP, LAN/ WAN, NAT, Firewalls)
• Experience with Microsoft Office Applications
• Minimum 2 years experience
• Full driving license and own transport