1St Line Support

Jago Consultants; South Nutfield; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Onsite parking

Birthday and Christmas vouchers

Job summary

Jago Consultants in Surrey is seeking an IT Support Technician to join their friendly team as a 1st line support specialist. You will handle phone and email queries, log incidents, provide remote assistance, and occasionally visit client sites. Training provided with potential progression to 2nd line roles.

A full UK driving license is required; office-based with some home-working after training. Key focus areas include Microsoft 365, Windows Server and client OS, networking and basic security.

Qualifications

• 1+ years of IT Support experience.
• UK driving license required.

Responsibilities

• Handle and log client IT queries via telephone and email remotely.
• Update clients on progress when first-contact resolution isn't possible.
• Assist with client projects such as data and email migration.
• Resolve software issues on desktops and laptops.
• Troubleshoot Windows 10/11 and Mac OS.
• Travel to client sites as required.

Skills

Microsoft 365

Windows Server

Networking

Hardware knowledge

Customer service

Job description

Our client is one of Surrey’s longest and leading IT Support companies growing from strength to strength.

If you are passionate about entering the IT sector and love technology then this role is ideal for you. Offering a well-structured career in IT and quick progression into 2nd line roles. You will be working alongside a friendly team of technicians who are full of innovative ideas and always looking to advance their skillset. You will be exposed to new technologies and always learning from the best in the IT industry, in an easy-going yet hard-working environment.

The ideal candidate will offer 1st line support duties to a wide range of clients around the Surrey region. Most of your week will be spent in the office with some work from home options each week (after the initial training period). You will have the opportunity to visit clients on some occasions. You will be directly involved in all areas of IT support and be a true asset to the company by delivering high levels of support/service to a mix range of internal and external clients.

The ideal candidate must have:

• Outstanding telephone customer support experience
• Keen attitude to learn
• One or more years of experience in an IT Support role
• A passion for IT and Technology
• A full UK driving license

Requirements

• Handling and logging client IT queries via telephone and email remotely.
• Update clients on the progress of their query when first-contact resolution is not possible
• Assist with client projects such as data and email migration
• Resolve software issues
• Desktop and laptop fixes
• Troubleshooting Windows 10 & 11, Mac OS
• Managing active directory and group policy
• Travelling to client sites when required
• Experience with networks (LAN, WAN) and patch management
• Knowledge of security systems (e.g. anti-virus, firewalls, intrusion detection systems)

Technical skills required:

• Knowledge and experience with Microsoft 365
• Experience with Windows Server and Windows client operating systems
• Networking, including configuring Routers, managed switches, TCPIP protocols
• Familiarity with hardware of Servers, desktops, and laptops
• Onsite free parking
• Relaxed and friendly working environment
• Aesthetic office location
• Cycle to Work Scheme
• Birthday and Christmas vouchers
• 20 days annual leave + bank holidays
• Annual leave loyalty scheme
• 25-28k per annum depending on experience