1St/2Nd Line Support

Jago Consultants; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary package 35K per annum

Job summary

Jago Consultants is seeking a technically minded IT Support professional to join our Surrey office. You will handle IT support calls, troubleshoot issues, and escalate to specialists as required while maintaining strong client relationships and meeting SLAs.

The role requires practical experience with Microsoft Office 365, cloud services, and hardware setup, with additional knowledge of SQL Server and VoIP. This is a full-time position based in Surrey with potential for growth.

Qualifications

• Experience in IT support and troubleshooting.
• Ability to log and escalate tickets accurately and promptly.
• Familiarity with cloud services, migrations, and enterprise applications.

Responsibilities

• Handle IT support calls, troubleshoot issues, and resolve or escalate as needed.
• Coordinate with internal teams and external vendors to resolve incidents.
• Maintain relationships with customers ensuring satisfaction and adherence to SLAs.

Skills

Hard working

Ticket logging

SLA management

APIs

Customer rapport

Escalation

3rd party liaison

Office 365

Cloud migration

MAC specialist

Hardware setup

SQL Server

VoIP

MS applications

Tools

Microsoft Office 365

Job description

An opportunity to work for an established technology led IT service provider. The company offers specialist IT managed services to many leading brands including Regatta & Premiership Rugby. The main goal is to increase productivity, improve security and transform how a business operates. They deal directly with small start-ups to multinational corporations enhancing their IT infrastructure and offer cloud based solutions. It’s a very diverse company offering comprehensive packages to their clients such as consultancy, project & account management.

With offices in Surrey and London they are growing fast and are dedicated to providing exceptional customer service and passionate about business generation and IT.

You’ll be working closely with IT and business team members to ensure smooth relationships with customers. You will be dealing with IT support calls, troubleshooting and escalating to other team members.

You will need to be naturally technically minded with good interpersonal skills and show business enterprise. You will need to think quick and prioritise problem solving within all aspects of tasks.

Skillset-

• Hard working attitude
• Correct logging of support tickets & liaising efficiently with support desk
• Maintaining SLA for valued customers
• API Issue knowledge
• Building rapport- Business acumen
• Escalating issues to relevant departments and being concise with communication
• Internal and external solutions
• Liaise with 3rd parties to resolve issues
• Business Office 365 Knowledge
• Cloud services and migration knowledge
• Apple MAC specialist
• Setting up hardware
• Experience of SQL Server
• Understanding of VoIP
• Understanding of all Microsoft applications

The successful candidate will join on a Full-Time basis in Surrey office and will benefit from a Salary package of 35K per annum plus performance related benefits. The salary offered will increase for exceptional candidates with excellent knowledge/experience.