2nd Line Engineer

Focus IT Recruitment; Reading; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Job summary

A well-established support company in Reading seeks a motivated support engineer to enhance their team. Responsibilities include being the first contact for technical assistance, qualifying customer problems, and providing both on-site and remote support. Ideal candidates will have over 2 years in support roles, strong technical skills, and a commitment to excellent customer service. Competitive salary and career growth opportunities are offered. Commutable from surrounding areas in Berkshire and beyond.

Qualifications

• 2+ years of experience in the support sector.
• Excellent communication and customer service skills.
• Ability to learn new applications and technologies quickly.

Responsibilities

• Act as the first point of contact for technical assistance.
• Qualify and document customer problems.
• Provide on-site and remote support for client networks.

Skills

Windows 7, 8 & 10 Administration & Support

Router configuration

Active Directory Administration

Networking knowledge

Strong communication skills

PC hardware troubleshooting

Microsoft Office applications

Education

Any qualifications such as MCSE, MCSA, MCITP or CCNA

Job description

Overview

Focus IT have the pleasure of working with this well-established support Company. Due to demand they are seeking a support engineer to complement their existing support team.

The Role

Due to industry growth, we now have a requirement for self-driven and highly motivated person to come in and build on their expertise in the support sector and complement the existing team

Key Responsibilities

• being the first point of contact for customers seeking technical assistance over the phone or email;
• qualifying and documenting the problems raised by customers;
• Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.
• Provide on-site support for client networks and applications across the UK.
• Provide remote and telephone support for client networks and applications.

The Candidate

The ideal candidate for this position will have at 2 years + experience within the support sector.

This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation

In return, my client is offering a great career path with a competitive salary and great company benefits

Key Skills

• Windows 7,8 & 10 Administration & Support
• Router configuration
• Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
• Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan’s
• Understand cabling needs for IT/Telephone System Jobs
• Strong communication and customer service skills.
• Ability to quickly learn new applications and technologies
• Able to install, configure, upgrade and relocate PC hardware, software and print devices.
• Experience of Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem solving.
• Experience of PC hardware troubleshooting and problem solving.
• Microsoft Office applications.

Any qualifications such as MCSE, MCSA, MCITP or CCNA would be highly beneficial towards your application

Location

Location : Reading, Berkshire And is commutable from Slough, Oxfordshire, Surrey, Basingstoke, Camberley, Aldershot, Newbury, Guildford, Woking, Bracknell, Maidenhead, Wokingham, slough, Beaconsfield, High Wycombe, Hayes and Henley on Thames and Newbury.