1St / 2Nd Line Support

Leo Technology; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Training & development

Career progression

Company pension

Free parking

Job summary

Leo Technology is seeking a 1st/2nd Line Support professional to join a small IT function in Rainham, Essex. You’ll provide day‑to‑day technical support, troubleshoot Windows, Microsoft 365, and desktop hardware, and help maintain the server estate.

The role offers on‑site working, a salary of £30,000-£38,000, and opportunities to expand beyond traditional support with training and development supported by the company.

Qualifications

• Experience in IT support and Microsoft infrastructure
• Knowledge of Windows OS, Microsoft 365 and AD
• Experience with security, backups and endpoint protection
• Familiarity with server administration and virtualization

Responsibilities

• Provide day-to-day technical support to users across the business (in person and remote).
• Troubleshoot issues related to Windows, Microsoft Office, Microsoft 365 and desktop hardware.
• Maintain approximately 30-40 PCs/devices and the company’s server estate.
• Administer Windows Server, Active Directory and Group Policy.
• Assist with Microsoft 365 user accounts, permissions and licensing.
• Support Microsoft 365 security and MDM.
• Deploy Windows/Office updates across the environment.
• Monitor endpoint security and antivirus systems.
• Perform routine maintenance and checks to prevent issues.
• Collaborate with external IT support provider for escalation.
• Assist with adopting new Microsoft technologies, cloud services and integrations.
• Contribute to ongoing improvements across IT infrastructure.

Skills

Windows OS

Microsoft 365

Windows Server

Active Directory

Group Policy

Exchange Online

Azure AD

Intune/MDM

Acronis backup

Antivirus/endpoint security

Hyper-V/VMware

Desktop troubleshooting

Microsoft Office

Job description

1st / 2nd Line Support

Windows / Microsoft

Salary: £30,000 - £38,000 Per Annum

Location: Rainham, Essex

Working set-up: Monday - Friday | On-site

Interview Process: One Stage - In Person

Summary

Our Client is looking to strengthen their internal IT function with the appointment of a 1st / 2nd Line Support professional. This is a varied, hands‑on position suited to someone who enjoys solving technical issues, supporting users and getting involved with the wider IT environment. You'll be part of a small IT function, working closely with an IT Specialist and external technology partners while taking responsibility for a range of day‑to‑day support and infrastructure tasks.

It's a great opportunity for a 1st / 2nd Line Support professional who wants to build on their existing support experience and gain broader exposure across Microsoft technologies, infrastructure, cloud services and security.

The Role

You'll provide day‑to‑day technical support across the business while assisting with the administration and maintenance of the company's IT environment.

Your responsibilities will include:

• Providing 1st / 2nd Line Support to users across the business (in person and remotely).
• Troubleshooting issues relating to Windows, Microsoft Office, Microsoft 365 and desktop hardware.
• Supporting and maintaining approximately 30 - 40 PCs / devices, alongside the company's physical and virtual server estate.
• Assisting with the administration of Windows Server, Active Directory and Group Policy.
• Supporting user accounts, permissions and licensing within Microsoft 365.
• Assisting with Microsoft 365 security and mobile device management.
• Deploying Windows, Office and other software updates across the environment.
• Monitoring and maintaining endpoint security and antivirus systems.
• Carrying out routine system maintenance and checks to help prevent avoidable technical issues.
• Supporting backup processes and monitoring successful completion of scheduled backups.
• Investigating backup failures and escalating issues where appropriate.
• Working with the external IT support provider when additional technical assistance is required.
• Helping assess and implement new Microsoft technologies, cloud services and integrations.
• Contributing to ongoing improvements across the company's IT infrastructure.

What We're Looking For

We're looking for someone with previous experience in an IT support or desktop support environment, ideally with exposure to both user support and Microsoft infrastructure.

You'll ideally have experience with some of the following:

• Windows OS (10/11)
• Microsoft 365 / M365
• Windows Server
• Active Directory
• Group Policy
• Exchange Online
• Microsoft Entra ID / Azure AD
• Intune / MDM technologies
• Backup technologies such as Acronis
• Antivirus / endpoint security administration
• Hyper-V or VMware
• Desktop and hardware troubleshooting
• Microsoft Office

The Person

We're looking for someone who takes a proactive approach to IT support rather than simply reacting when something goes wrong. You'll need to be organised, methodical and comfortable prioritising multiple requests while maintaining a high level of service for users. Good communication skills are important, as you'll be dealing with colleagues across the business as well as external IT partners.

Most importantly, you'll be someone who enjoys getting stuck into technical problems, finding solutions and taking ownership of issues through to resolution. This role could take full ownership of the existing and future IT Infrastructure setup!

What's On Offer

• £30,000 - £38,000 (depending on experience)
• Monday - Friday, 9am - 5pm working hours (No weekend shifts)
• Fully on‑site position in Rainham, Essex
• Training and Development
• Opportunity to develop beyond traditional 1st / 2nd Line Support
• Company pension
• Free/on‑site parking

Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply.