IT Support Engineer

Pulse IT Recruitment Ltd; Southampton; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training and certification

Workplace pension scheme

Close-knit team culture

Job summary

Pulse IT Recruitment Ltd in Southampton is looking for a Junior IT Support Engineer (1st/2nd Line) to join our client-facing service desk. You will own escalations, assist with projects and help maintain modern client environments across industries.

Ideal candidates have 1+ years in MSP IT support, strong M365 skills, and a full UK driving licence with occasional local travel. The role offers a competitive salary (£18,000–£30,000) and benefits.

Qualifications

• 1+ years' IT Support/Helpdesk experience within an MSP environment.
• Proven expertise in M365 ecosystem.
• Full UK driving licence with willingness to travel occasionally to client sites locally to Southampton.

Responsibilities

• Work actively on the helpdesk and, when needed, on client site.
• Problem solve all IT hardware and software issues for external clients.
• Experience in Microsoft 365 / M365 and Windows 11, iOS & Android support.
• Configure and support routers, firewalls, switches, and access points.
• Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders.

Skills

MSP experience

M365 expertise

UK driving licence

Job description

Junior IT Support Engineer (1st/2nd Line)

Southampton

£18,000 - £30,000 Plus benefits

Are you an experienced Junior IT Support Engineer with experience in working within an (ideally) MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?

Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence?

If so, you may be exactly who we're looking for.

My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we're known for - supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.

About the Role

As a Support engineer, you'll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.

This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.

Key Responsibilities

• Work actively on the helpdesk & (when needed) on client site
• Problem Solve all IT hardware & software issues for external clients
• Experience in Microsoft 365 / M365
• Windows 11, iOS & Android support
• Configure and support Routers, firewalls, switches, access points
• Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders

About You

You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.

You'll ideally have:

• 1+ years' IT Support / Helpdesk Support experience within an MSP environment (Ideally)
• Proven expertise in M365 ecosystem
• A full UK driving licence and willingness to travel occasionally to client sites locally to Southampton

What We Offer

• Competitive salary
• Ongoing training and certification support
• Workplace pension scheme
• A close-knit team with a strong culture of collaboration and excellence