It Support Technician

Jago Consultants; Redhill; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Bonus scheme

Annual leave + bank holidays

Onsite parking

Birthday vouchers

Relaxed environment

Job summary

Jago Consultants in Redhill, Surrey, is seeking an experienced IT Support Technician to join a busy, growing team. You will provide 1st and 2nd line support to a mix of clients, performing data and email migrations, resolving software issues and hardware faults in a hands-on, professional environment.

The role involves travel to client sites across Surrey, a standard Monday–Friday 8:30am–5:30pm schedule, and a supportive team with a bonus scheme and onsite parking.

Qualifications

• 2–4 years IT support experience.
• Excellent telephone and email communication.
• Proficient with Microsoft 365 and Windows environments.
• Full UK driving license.
• Willingness to travel to client sites.
• Strong customer service orientation.
• Solid understanding of networks (LAN/WAN) and TCP/IP.

Responsibilities

• Handling client IT queries via telephone and email remotely.
• Update clients on the progress of their query when first-contact resolution is not possible.
• Manage client projects such as data and email migration.
• Resolve software issues.
• Desktop and laptop fixes.
• Troubleshooting Windows 10 & 11, Mac OS.
• Managing Active Directory and group policy.
• Travelling to client sites when required.
• Full UK driving license.
• Knowledge of Microsoft 365.
• Experience with Windows Server & Windows client operating systems.
• Experience with Networks (LAN, WAN) Patch management and TCP/IP protocols.
• Familiarity with hardware of servers, desktops & laptops.
• Knowledge of security systems (Anti-virus, firewalls).

Skills

IT support experience

Customer service

Communication skills

Windows operating systems

Microsoft 365

Data migration

Problem solving

Team player

Tools

Active Directory

Group Policy

Windows Server

Windows client OS

LAN/WAN

TCP/IP

Anti-virus/Firewall

Microsoft 365

Job description

Excellent opportunity for an experienced IT Support Technician looking to join a busy and growing team based in Redhill, Surrey. My client is a long-established IT support company providing a wealth of IT knowledge, hands on IT support, products, solutions and high quality service to meet business needs.

The successful candidate will provide 1st and 2nd Line Support to a variety of clients in and along Surrey. Joining this company will allow you to learn new technologies in a relaxed but professional environment. You will be involved in all aspects of support and where you can make a tangible contribution to the business by delivering high levels of service to a mix of internal and external clients.

• Handling client IT queries via telephone and email remotely
• Update clients on the progress of their query when first-contact resolution is not possible
• Manage client projects such as data and email migration
• Resolve software issues
• Desktop and laptop fixes
• Troubleshooting Windows 10 & 11, Mac OS
• Managing Active Directory and group policy
• Travelling to client sites when required
• Full UK driving license
• Knowledge of Microsoft 365
• Experience with Windows Server & Windows client operating systems
• Experience with Networks (LAN, WAN) Patch management and TCPIP protocols
• Familiarity with hardware of servers, desktops & laptops
• Knowledge of security systems (Anti-virus, firewalls)
• 2-4 years experience in an IT Support Role
• Outstanding telephone customer service experience
• Excellent communication skills and a passion for Technology.
• Monday to Friday 8:30am - 17:30pm
• Bonus Scheme
• 20 days annual leave + bank holidays
• Onsite free parking
• Birthday and Christmas vouchers
• Relaxed and friendly working environment