1st Line Support

SmartRecruiters, Inc.; Reading; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Company benefits

Job summary

Focus IT is seeking a capable 1st/2nd line IT Support Engineer to strengthen an established team in Reading. You will be the first point of contact for customers, diagnose issues, and deliver on-site and remote support across the UK.

The role rewards a clear career path and a competitive salary with company benefits. The ideal candidate has 2+ years in IT support, strong communication, and hands-on experience with Windows, Active Directory, and Office 365.

Qualifications

• 2+ years in IT support or similar role.
• Strong communication and customer service skills.
• Experience with Windows OS and AD administration.

Responsibilities

• Be the first contact for customers seeking technical assistance by phone or email.
• Qualify and document reported problems for faster resolution.
• Support services across workstations, servers, printers, networks, and vendor hardware/software.
• Provide on-site and remote/telephone support for client networks and applications.

Skills

IT support experience

2+ years experience

Strong communication

PC hardware troubleshooting

Windows administration

Office 365 experience

Problem solving

Quick learner

Education

MCSE / MCSA / MCITP / CCNA beneficial

Tools

Active Directory

Exchange Server

Office 365

Job description

Focus IT have the pleasure of working with this well-established support Company. Due to demand they are seeking a support engineer to complement their existing support team.

The Role:

Due to industry growth, we now have a requirement for self-driven and highly motivated person to come in and build on their expertise in the support sector and complement the existing team

Key responsibilities:

• being the first point of contact for customers seeking technical assistance over the phone or email;
• qualifying and documenting the problems raised by customers;
• Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.
• Provide on-site support for client networks and applications across the UK.
• Provide remote and telephone support for client networks and applications.

The Candidate:

The ideal candidate for this position will have at 2 years + experience within the support sector.

This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation

In return, my client is offering a great career path with a competitive salary and great company benefits

Key skills are as follows:

• Windows 7,8 & 10 Administration & Support
• Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
• Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan’s
• Understand cabling needs for IT/Telephone System Jobs
• Strong communication and customer service skills.
• Ability to quickly learn new applications and technologies
• Able to install, configure, upgrade and relocate PC hardware, software and print devices.
• Experience of Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem solving.
• Experience of PC hardware troubleshooting and problem solving.
• Microsoft Office 365 experience an advantage.
• Basic Administration of Exchange Server and mobile email technologies.

This role is a 1 st /2 nd Line Support Engineer and can also be known as a Support Analyst, Helpdesk Analyst, 1 st /2 nd Line Engineer, Technical Engineer, IT Support Engineer and Helpdesk Engineer.

Any qualifications such as MCSE, MCSA, MCITP or CCNA would be highly beneficial towards your application

Location :

Reading, Berkshire
And is commutable from Slough, Oxfordshire, Surrey, Basingstoke, Camberley, Aldershot, Newbury, Guildford, Woking, Bracknell, Maidenhead, Wokingham, slough, Beaconsfield, High Wycombe, Hayes and Henley on Thames and Newbury.