Junior Customer Service & Office Administrator

Motofix Accident Repair Centres; Gloucester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

30 days annual leave (Inclusive bank)

Pension scheme

Training & development

Wellbeing services

Uniform & PPE

Life insurance

Employee long service rewards

Job summary

Motofix Accident Repair Centres in Gloucester is seeking a junior Customer Service Advisor / Office Administrator to greet customers and support them through their vehicle repair journey. You will combine friendly reception with day-to-day administration, working with experienced colleagues to keep the repair centre running smoothly and to develop your skills through training.

You will welcome customers, arrange bookings, explain the repair process, maintain records, handle enquiries, and assist

Qualifications

• Friendly, reliable and organised with a customer service mindset.
• Willing to learn and develop new skills.
• Clear verbal and written communication.
• Ability to manage several tasks with support.
• Basic IT and Microsoft Office skills.
• Desirable: customer service or office experience.

Responsibilities

• Greet customers professionally at reception.
• Assist with vehicle bookings and scheduling.
• Provide updates on repair progress to customers.
• Maintain accurate customer, vehicle and repair records.
• Process insurance payments and related records.
• Handle telephone and email enquiries promptly.
• Support general office administration.

Skills

Friendly

Organised

Communication

Team player

Attention to detail

Tools

Microsoft Office

Job description

What We Offer

• Excellent salary
• 30 days annual leave (Inclusive bank holidays)
• Workplace pension scheme
• Free Training and Development
• Employee long service rewards
• Employee well-being services
• Free uniform (and PPE)
• Life insurance

About the Role

As a Junior Customer Service Advisor / Office Administrator, you will be a welcoming first point of contact for Motofix customers, supporting them throughout their vehicle repair journey. Working alongside experienced colleagues, you will combine customer service with day-to-day office administration, helping the repair centre run smoothly while developing your skills through training and practical experience.

Key Responsibilities

• Customer Welcome Greet customers professionally and provide a friendly, helpful reception service.
• Bookings & Scheduling Assist with vehicle bookings, appointments and customer collections.
• Customer Support Help customers understand the repair process and provide updates, referring complex queries to experienced colleagues.
• Records & Systems Maintain accurate customer, vehicle and repair records, with training provided.
• Payments Assist with insurance excess payments and related records under guidance.
• Enquiries Respond to telephone and email enquiries promptly and professionally.
• Office Administration Support filing, document preparation, data entry, correspondence and general office organisation.

About You

You are friendly, reliable and organised, with a genuine interest in helping customers and learning new skills. You enjoy working as part of a team, communicate clearly and take pride in getting the details right. Previous automotive experience is not essential; a positive attitude and willingness to develop are more important.

What We Look For

• A welcoming manner and a genuine commitment to good customer service.
• Good organisation skills and the ability to manage several tasks with support.
• Clear verbal and written communication skills.
• Basic Microsoft Office and computer skills, with willingness to learn new systems.
• Attention to detail when handling customer information and administrative records.
• A helpful team player who is willing to learn and take responsibility.
• Previous customer service or office experience is desirable.
• Willingness to assist with general repair centre administration and customer support.

Salary: Up to £29,741.40 per annum
Contracted Hours: 45 hrs per week
Attended Hours: 07:30-17:00, Mon-Fri (on-site)