Automotive Customer Service & Office Admin – On-site & Training

Motofix Accident Repair Centres; Gloucester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

30 days annual leave (Inclusive bank)

Pension scheme

Training & development

Wellbeing services

Uniform & PPE

Life insurance

Employee long service rewards

Job summary

Motofix Accident Repair Centres in Gloucester is seeking a junior Customer Service Advisor / Office Administrator to greet customers and support them through their vehicle repair journey. You will combine friendly reception with day-to-day administration, working with experienced colleagues to keep the repair centre running smoothly and to develop your skills through training.

You will welcome customers, arrange bookings, explain the repair process, maintain records, handle enquiries, and assist

Qualifications

• Friendly, reliable and organised with a customer service mindset.
• Willing to learn and develop new skills.
• Clear verbal and written communication.
• Ability to manage several tasks with support.
• Basic IT and Microsoft Office skills.
• Desirable: customer service or office experience.

Responsibilities

• Greet customers professionally at reception.
• Assist with vehicle bookings and scheduling.
• Provide updates on repair progress to customers.
• Maintain accurate customer, vehicle and repair records.
• Process insurance payments and related records.
• Handle telephone and email enquiries promptly.
• Support general office administration.

Skills

Friendly

Organised

Communication

Team player

Attention to detail

Tools

Microsoft Office

Job description

Motofix Accident Repair Centres in Gloucester is seeking a junior Customer Service Advisor / Office Administrator to greet customers and support them through their vehicle repair journey. You will combine friendly reception with day-to-day administration, working with experienced colleagues to keep the repair centre running smoothly and to develop your skills through training.

You will welcome customers, arrange bookings, explain the repair process, maintain records, handle enquiries, and assist