Junior Customer Service & Office Administrator

Motofix Accident Repair Centres; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Excellent salary

30 days annual leave (incl. bank hols)

Workplace pension scheme

Free Training and Development

Employee well-being services

Free uniform and PPE

Life insurance

Job summary

Motofix Accident Repair Centres is seeking a Junior Customer Service Advisor / Office Administrator to be the welcoming first point of contact in our UK repair centre. You will blend customer service with daily office administration while learning through training and practical experience.

You will work with colleagues to keep the repair centre running smoothly, handling bookings, records and general admin with a positive attitude and attention to detail.

Qualifications

• Strong customer service mindset with welcoming demeanour.
• Good organisation to manage multiple tasks with accuracy.
• Clear verbal and written communication; basic IT skills.

Responsibilities

• Welcome customers warmly and provide friendly reception.
• Bookings and scheduling for vehicles, appointments and collections.
• Explain repair process and provide updates; escalate queries as needed.
• Maintain customer, vehicle and repair records with training provided.
• Assist with insurance payments and related records under guidance.
• Answer telephone and email enquiries promptly and professionally.

Skills

Customer service

Organisation

Communication

MS Office

Job description

As a Junior Customer Service Advisor / Office Administrator, you will be a welcoming first point of contact for Motofix customers, supporting them throughout their vehicle repair journey. Working alongside experienced colleagues, you will combine customer service with day-to-day office administration, helping the repair centre run smoothly while developing your skills through training and practical experience.

Key Responsibilities

• Customer Welcome Greet customers professionally and provide a friendly, helpful reception service.
• Bookings & Scheduling Assist with vehicle bookings, appointments and customer collections.
• Customer Support Help customers understand the repair process and provide updates, referring complex queries to experienced colleagues.
• Records & Systems Maintain accurate customer, vehicle and repair records, with training provided.
• Payments Assist with insurance excess payments and related records under guidance.
• Enquiries Respond to telephone and email enquiries promptly and professionally.
• Office Administration Support filing, document preparation, data entry, correspondence and general office organisation., Our Recruitment Team will review applications and aim to provide an update within 5 working days of the vacancy closing date. Please visit our website to view our Privacy and Wellbeing Policies

You are friendly, reliable and organised, with a genuine interest in helping customers and learning new skills. You enjoy working as part of a team, communicate clearly and take pride in getting the details right. Previous automotive experience is not essential; a positive attitude and willingness to develop are more important.

What We Look For

• A welcoming manner and a genuine commitment to good customer service.
• Good organisation skills and the ability to manage several tasks with support.
• Clear verbal and written communication skills.
• Basic Microsoft Office and computer skills, with willingness to learn new systems.
• Attention to detail when handling customer information and administrative records.
• A helpful team player who is willing to learn and take responsibility.
• Previous customer service or office experience is desirable.
• Willingness to assist with general repair centre administration and customer support.

Benefits

• Excellent salary
• 30 days annual leave (Inclusive bank holidays)
• Workplace pension scheme
• Free Training and Development
• Employee long service rewards
• Employee well-being services
• Free uniform (and PPE)
• Life insurance