Customer Service Advisor

Motofix Group; Camberley; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Excellent salary

Saturday Rota Payments (1:4)

30 days annual leave (Inclusive bank-h

Workplace pension scheme

Free Training and Development

Employee long service rewards

Employee well-being services

Free uniform (and PPE)

Life insurance

Job summary

Motofix Group is seeking a Customer Service Advisor to be the friendly face of the repair journey. You will deliver professional support to customers, manage bookings, and guide clients through the repair claims process with clear, reassuring communication.

In a fast-paced environment, you’ll maintain accurate records, upsell when appropriate, and collaborate with colleagues to ensure exceptional service. A positive attitude and attention to detail are essential.

Qualifications

• Minimum of 3 years' experience in a customer-facing role.
• Experience in automotive environment preferred.
• Proactive, detail-oriented with strong organisation.

Responsibilities

• Customer Engagement – Provide a professional and welcoming service to customers.
• Booking & Scheduling – Schedule vehicle repair bookings, ensuring smooth workflow management.
• Guiding Customers – Assist customers through the repair claims process, providing clear and reassuring guidance.
• System Updates – Maintain accurate records in repair management systems to track progress and customer interactions.
• Payment Processing – Handle insurance excess payments, ensuring transactions are processed correctly.
• Telephone & Digital Enquiries – Respond promptly to customer queries via phone, email, and other communication channels.
• Upselling – Identify opportunities to upsell additional services, enhancing customer value and business revenue.

Skills

Customer service excellence

Effective communication

Microsoft Office proficiency

Tools

Repair management systems

Booking software

CRM software

Job description

What We Offer

Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.

• Excellent salary
• Saturday Rota Payments (1:4)
• 30 days annual leave (Inclusive bank holidays)
• Workplace pension scheme
• Free Training and Development
• Employee long service rewards
• Employee well-being services
• Free uniform (and PPE)
• Life insurance

About The Role

As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.

Key Responsibilities

• Customer Engagement – Provide a professional and welcoming service to customers.
• Booking & Scheduling – Schedule vehicle repair bookings, ensuring smooth workflow management.
• Guiding Customers – Assist customers through the repair claims process, providing clear and reassuring guidance.
• System Updates – Maintain accurate records in repair management systems to track progress and customer interactions.
• Payment Processing – Handle insurance excess payments, ensuring transactions are processed correctly.
• Telephone & Digital Enquiries – Respond promptly to customer queries via phone, email, and other communication channels.
• Upselling – Identify opportunities to upsell additional services, enhancing customer value and business revenue.

About You

You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence. You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience. You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.

What We Look For

• Someone who can make customers smile and ensure they feel valued.
• Ability to multi-task, plan, and organise effectively in a dynamic environment.
• Strong verbal and written communication skills with the ability to engage customers and colleagues.
• Confident user of Microsoft Office packages and repair management systems.
• Ability to identify opportunities for additional services that benefit customers.
• Capable of working independently and collaboratively, supporting colleagues to achieve shared goals.
• Minimum of 3 years' experience in a customer-facing role.
• Previous automotive experience is preferred, but not essential