Customer Service & Office Admin - Grow with Our Repair Center

Motofix Group; Cirencester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

30 days leave

Training and development

Life insurance

Uniform

PPE

Long service rewards

Job summary

Motofix Group in Cirencester, UK, is hiring a Junior Customer Service & Office Administrator to be the friendly first point of contact for customers and to support daily admin duties at our repair centre. You will blend customer service with office tasks, learn our processes, and grow through hands-on training.

The role offers a competitive salary, 30 days leave, and training opportunities. On-site, 45-hour weeks, with regular hours 07:30–17:00, Mon–Fri.

Qualifications

• Welcoming manner and commitment to good customer service.
• Good organisation and multi-tasking with support.
• Clear verbal and written communication.
• Basic Microsoft Office and computer skills; willingness to learn new systems.
• Attention to detail when handling customer information and records.
• Team player who is willing to learn and take responsibility.
• Previous customer service or office experience is desirable.
• Willingness to assist with general repair centre administration and customer support.

Responsibilities

• Welcoming customers and providing friendly reception service.
• Assist with vehicle bookings, appointments and collections.
• Explain the repair process and provide updates to customers.
• Maintain accurate customer, vehicle and repair records with training.
• Assist with insurance excess payments and related records.
• Answer telephone and email enquiries promptly and professionally.
• Support filing, document preparation, data entry and general office organisation.

Skills

Customer service

Office administration

Communication

Attention to detail

Team player

Tools

Microsoft Office

Job description

Motofix Group in Cirencester, UK, is hiring a Junior Customer Service & Office Administrator to be the friendly first point of contact for customers and to support daily admin duties at our repair centre. You will blend customer service with office tasks, learn our processes, and grow through hands-on training.

The role offers a competitive salary, 30 days leave, and training opportunities. On-site, 45-hour weeks, with regular hours 07:30–17:00, Mon–Fri.