Customer Service Advisor

Motofix Group; Exeter; On-site; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Excellent salary

Saturday rota payments

30 days annual leave

Pension scheme

Training and development

Long service rewards

Well-being services

Uniform and PPE

Life insurance

Job summary

Motofix Group is seeking a Customer Service Advisor to be the public face of our repair journey. You will deliver friendly, professional support and handle administrative tasks to ensure a smooth customer experience.

You will greet customers, schedule repairs, guide them through claims, keep accurate records in repair management systems, and respond to inquiries via phone and email. You will also identify opportunities to upsell services to add value for the business.

Qualifications

• 5 years' experience in a customer-facing role preferred.
• Experience in automotive environment advantageous.

Responsibilities

• Provide a professional and welcoming meet-and-greet service to customers.
• Schedule vehicle repair bookings and ensure smooth workflow.
• Assist customers through the repair claims process with clear guidance.
• Maintain accurate records in repair management systems to track progress and interactions.
• Handle insurance excess payments accurately.
• Respond promptly to inquiries via phone, email and other channels.
• Identify opportunities to upsell additional services to enhance value.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Upselling

Tools

Repair management systems

Microsoft Office

Job description

Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity.

What We Offer

• Excellent salary
• Saturday Rota Payments (1:3)
• 30 days annual leave (Inclusive bank holidays)
• Workplace pension scheme
• Free Training and Development
• Employee long service rewards
• Employee well-being services
• Free uniform (and PPE)
• Life insurance

About The Role

As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.

Key Responsibilities

• Customer Engagement – Provide a professional and welcoming ‘meet and greet’ service to customers.
• Booking & Scheduling – Schedule vehicle repair bookings, ensuring smooth workflow management.
• Guiding Customers – Assist customers through the repair claims process, providing clear and reassuring guidance.
• System Updates – Maintain accurate records in repair management systems to track progress and customer interactions.
• Payment Processing – Handle insurance excess payments, ensuring transactions are processed correctly.
• Telephone & Digital Enquiries – Respond promptly to customer queries via phone, email, and other communication channels.
• Upselling – Identify opportunities to upsell additional services, enhancing customer value and business revenue.

About You

You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence. You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience. You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.

What We Look For

• Someone who can make customers smile and ensure they feel valued.
• Ability to multi-task, plan, and organise effectively in a dynamic environment.
• Strong verbal and written communication skills with the ability to engage customers and colleagues.
• Confident user of Microsoft Office packages and repair management systems.
• Ability to identify opportunities for additional services that benefit customers.
• Capable of working independently and collaboratively, supporting colleagues to achieve shared goals.
• 5 years' experience in a customer-facing role would be preferred.
• Experience in an automotive background would be advantageous.

Salary: Up to £33,000 per annum (Inc Saturday Rota Payments)

Contracted Hours: 45 hours per week plus 1:3 Saturday mornings

Attended Hours: Monday-Friday, 07:30-17:00