Junior Customer Service & Office Administrator

Motofix Group; Cirencester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

30 days leave

Training and development

Life insurance

Uniform

PPE

Long service rewards

Job summary

Motofix Group in Cirencester, UK, is hiring a Junior Customer Service & Office Administrator to be the friendly first point of contact for customers and to support daily admin duties at our repair centre. You will blend customer service with office tasks, learn our processes, and grow through hands-on training.

The role offers a competitive salary, 30 days leave, and training opportunities. On-site, 45-hour weeks, with regular hours 07:30–17:00, Mon–Fri.

Qualifications

• Welcoming manner and commitment to good customer service.
• Good organisation and multi-tasking with support.
• Clear verbal and written communication.
• Basic Microsoft Office and computer skills; willingness to learn new systems.
• Attention to detail when handling customer information and records.
• Team player who is willing to learn and take responsibility.
• Previous customer service or office experience is desirable.
• Willingness to assist with general repair centre administration and customer support.

Responsibilities

• Welcoming customers and providing friendly reception service.
• Assist with vehicle bookings, appointments and collections.
• Explain the repair process and provide updates to customers.
• Maintain accurate customer, vehicle and repair records with training.
• Assist with insurance excess payments and related records.
• Answer telephone and email enquiries promptly and professionally.
• Support filing, document preparation, data entry and general office organisation.

Skills

Customer service

Office administration

Communication

Attention to detail

Team player

Tools

Microsoft Office

Job description

Junior Customer Service & Office Administrator

What We Offer

• Excellent salary
• 30 days annual leave (Inclusive bank holidays)
• Free Training and Development
• Employee long service rewards
• Free uniform (and PPE)
• Life insurance

About the Role

As a Junior Customer Service Advisor / Office Administrator, you will be a welcoming first point of contact for Motofix customers, supporting them throughout their vehicle repair journey. Working alongside experienced colleagues, you will combine customer service with day-to-day office administration, helping the repair centre run smoothly while developing your skills through training and practical experience.

Key Responsibilities

• Customer Welcome – Greet customers professionally and provide a friendly, helpful reception service.
• Bookings & Scheduling – Assist with vehicle bookings, appointments and customer collections.
• Customer Support – Help customers understand the repair process and provide updates, referring complex queries to experienced colleagues.
• Records & Systems – Maintain accurate customer, vehicle and repair records, with training provided.
• Payments – Assist with insurance excess payments and related records under guidance.
• Enquiries – Respond to telephone and email enquiries promptly and professionally.
• Office Administration – Support filing, document preparation, data entry, correspondence and general office organisation.

About You

You are friendly, reliable and organised, with a genuine interest in helping customers and learning new skills. You enjoy working as part of a team, communicate clearly and take pride in getting the details right. Previous automotive experience is not essential; a positive attitude and willingness to develop are more important.

What We Look For

• A welcoming manner and a genuine commitment to good customer service.
• Good organisation skills and the ability to manage several tasks with support.
• Clear verbal and written communication skills.
• Basic Microsoft Office and computer skills, with willingness to learn new systems.
• Attention to detail when handling customer information and administrative records.
• A helpful team player who is willing to learn and take responsibility.
• Previous customer service or office experience is desirable.
• Willingness to assist with general repair centre administration and customer support.

Salary: Up to £29,741.40 per annum
Contracted Hours: 45 hrs per week< >Attended Hours: 07:30-17:00, Mon-Fri (on-site)