Auto Repair Customer Experience Advisor | Great Benefits

Motofix Group; Camberley; In loco; GBP 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Excellent salary

Saturday Rota Payments (1:4)

30 days annual leave (Inclusive bank-h

Workplace pension scheme

Free Training and Development

Employee long service rewards

Employee well-being services

Free uniform (and PPE)

Life insurance

Descrizione del lavoro

Motofix Group is seeking a Customer Service Advisor to be the friendly face of the repair journey. You will deliver professional support to customers, manage bookings, and guide clients through the repair claims process with clear, reassuring communication.

In a fast-paced environment, you’ll maintain accurate records, upsell when appropriate, and collaborate with colleagues to ensure exceptional service. A positive attitude and attention to detail are essential.

Competenze

• Minimum of 3 years' experience in a customer-facing role.
• Experience in automotive environment preferred.
• Proactive, detail-oriented with strong organisation.

Mansioni

• Customer Engagement – Provide a professional and welcoming service to customers.
• Booking & Scheduling – Schedule vehicle repair bookings, ensuring smooth workflow management.
• Guiding Customers – Assist customers through the repair claims process, providing clear and reassuring guidance.
• System Updates – Maintain accurate records in repair management systems to track progress and customer interactions.
• Payment Processing – Handle insurance excess payments, ensuring transactions are processed correctly.
• Telephone & Digital Enquiries – Respond promptly to customer queries via phone, email, and other communication channels.
• Upselling – Identify opportunities to upsell additional services, enhancing customer value and business revenue.

Conoscenze

Customer service excellence

Effective communication

Microsoft Office proficiency

Strumenti

Repair management systems

Booking software

CRM software

Descrizione del lavoro

Motofix Group is seeking a Customer Service Advisor to be the friendly face of the repair journey. You will deliver professional support to customers, manage bookings, and guide clients through the repair claims process with clear, reassuring communication.

In a fast-paced environment, you’ll maintain accurate records, upsell when appropriate, and collaborate with colleagues to ensure exceptional service. A positive attitude and attention to detail are essential.