Junior Application Support Analyst

Royal London Group; Plymouth; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading mutual life, pensions and investment company in Plymouth is seeking two Junior Application Support Analysts to provide 1st and 2nd line support. You will work in a hybrid environment, engaging with various stakeholders and performing system configurations and reporting. The ideal candidate has strong problem-solving abilities, experience in IT support, and knowledge of SQL. Competitive benefits include generous annual leave and employer-matched pension contributions.

Benefits

28 days annual leave

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Previous experience providing 1st and 2nd line IT Support.
• Experience working in a Financial Services Organisation is desirable.

Responsibilities

• Provide 1st and 2nd line support to the business.
• Perform BAU system configuration processes.
• Conduct rigorous testing before rolling out changes.
• Run funder and operational reporting using SSMS and Power BI.

Skills

Problem solving

Analytical skills

Attention to detail

Organizational skills

SQL knowledge

Regression modelling

Tools

SSMS

Power BI

Job description

Job Title : Junior Application Support Analysts x 2

Contract Type : Permanent

Location : Plymouth

Working style : Hybrid 50% home / office based

Closing date : 1st December 2025

We currently have opportunities for two Junior Application Support Analysts to join the Business Change and Transformation team in Plymouth.

As Junior Application Support Analyst, you will provide 1st and 2nd line support to the business. Whether this is triaging issues before escalating to developers, setting up application access or building products ahead of implementation, this is a varied role with exposure to different stakeholders across Royal London.

If you have a passion for data, software and projects and would like the opportunity to work within a friendly and collaborative team focused on quality, then this is the role for you.

About the role

• Perform BAU system configuration processes such as interest rates changes and product builds and amendments.
• Conducting rigorous testing before rolling out system configuration changes.
• Run funder and operational reporting using SSMS and Power BI
• Support the business in defining a process to produce operational reporting.
• Create or amend system automated document templates.
• Analyse and elevate technical data issues to Finova.
• Maintain a Data Dictionary complete with entity relationship diagrams.
• Provide 1st & 2nd Line IT Support to the business, escalating issues to third parties where required.

About you

• Previous experience providing 1st and 2nd line IT Support
• Excellent problem solving and analytical skills
• Exceptional attention to detail and determination to see initiatives through to completion
• Ability to present information clearly and succinctly at varying levels of detail
• Good organisational skills with the ability to manage multiple priorities and deliverables reacting positively under pressure to meet tight deadlines
• Working knowledge of data manipulation software (i.e. SQL) and relational databases desirable.
• Experience of regression modelling and statistical analysis desirable.
• Previous experience working in a Financial Services Organisation would be highly desirable.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.