Junior 1st Line Engineer

Atlas Recruitment Group ltd; Erith; On-site; GBP 24,000; Full time

Job summary

A leading IT recruitment agency in the UK is seeking a Junior 1st Line IT Engineer to join an established IT managed service provider. The role involves providing technical support primarily on-site within the Education sector. The ideal candidate will have a foundation knowledge of IT Support and a passion for the industry. The position offers a starting salary of £24,000, along with a company benefits package.

Qualifications

• Good foundation knowledge in IT Support.
• Passion for IT and eagerness to enter the industry.

Responsibilities

• Be the first point of contact for customers who need to raise a technical issue.
• Answering queries and resolving issues over the phone, email, and deskside support.
• Logging and resolving tickets swiftly and efficiently.
• Pass unresolved issues to senior team members.
• Manage multiple tickets at one time.

Job description

Junior 1st Line IT Engineer

Abbey Wood

IT Managed Services

£24,000

The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Abbey Wood.

You will be primarily based on-site at one of their customers within the Education sector, working alongside a Senior Engineer who will guide you and train you.

This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more.

Key Requirements

• Be the first point of contact for customers who need to raise a technical issue
• Answering queries and resolving issues over the phone, email, and deskside support
• Logging and resolving tickets as swiftly and efficiently as possible
• If you are unable to resolve a technical issue, pass through to senior members of the team
• Manage multiple tickets at one time

This role will pay a starting salary of £24,000 + a company benefits package.

If you would be interested in finding out more about this opportunity, please click ‘APPLY' along with your most recent CV and we'll be in contact as soon as possible.