Jewellery Brand Specialist

Harrods; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading luxury department store in Greater London is seeking a Brand Specialist in Jewellery to enhance client experiences through exceptional product knowledge and service. Responsibilities include driving sales performance, maintaining visual standards, and building strong relationships with clients and brand representatives. The ideal candidate should have a passion for luxury jewellery, strong communication skills, and experience in luxury retail. This role is an opportunity to join a prestigious department and deliver outstanding service to a discerning clientele.

Qualifications

• You will be detail-driven with a passion for luxury jewellery.
• Previous experience in luxury retail, ideally with jewellery or premium accessories.
• Ability to analyse performance and identify opportunities.

Responsibilities

• Driving sales by monitoring performance and creating sales plans.
• Maintaining visual merchandising standards across collections.
• Carrying out stock checks and ensuring items are sellable.
• Acting as a contact with external brand representatives.
• Promoting clientelling by encouraging data capture.

Skills

Strong product knowledge

Excellent communication skills

Commercial awareness

Client relationship skills

Job description

As a Brand Specialist in Jewellery, you'll act as the face of our brands within Harrods, combining expert product knowledge with exceptional service to maximise sales and elevate the client experience. You'll be responsible for ensuring high standards of visual presentation, maintaining stock accuracy, and building strong client and brand relationships to consistently deliver results.

• Driving sales by monitoring performance and creating monthly sales plans with key actions to improve trade
• Maintaining impeccable visual merchandising standards across collections and displays
• Carrying out stock checks, replenishment, and quality control to ensure all items are in sellable condition
• Acting as the main point of contact with external brand representatives and educating colleagues about your brand
• Promoting clientelling by encouraging data capture, tracking appointments, and monitoring conversion rates

Qualifications

• You will be a commercially minded and detail‑driven individual with a passion for luxury jewellery. With strong product knowledge and excellent communication skills, you'll be confident representing your brand, driving sales, and delivering outstanding service to every client.
• Previous experience in luxury retail, ideally with jewellery or premium accessories
• Strong commercial awareness and the ability to analyse performance and identify opportunities
• Excellent client relationship skills with a focus on delivering world‑class service

Join our world of luxury in the Harrods Jewellery department, where timeless craftsmanship meets modern design. As a Brand Specialist, you'll be the face of our prestigious brands, sharing your passion and knowledge with clients while delivering the exceptional service we're known for.

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You: Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You: Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.