IT Work Planner: Optimize Scheduling & Service Delivery

Liberty; Salford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading services company in Salford is seeking a Work Planner to manage daily operations and allocate resources efficiently. The ideal candidate will have strong administrative skills, experience in a social housing environment, and be proficient in Microsoft Office. Responsibilities include monitoring work activities, liaising with staff, and ensuring customer satisfaction. The company offers competitive benefits including a pension scheme and health support.

Benefits

Pension scheme

23 days Annual Leave, plus Bank Holidays

Cycle to Work scheme

Life Insurance / Death in service benefit

Smart Health access

Mental Health Support

Nutrition consultations

Online fitness program

Employee Assistance Programme

Discounted gym membership

Qualifications

• Experience gained within a social housing environment is beneficial.

Responsibilities

• Control and monitor daily work activity on the IT system.
• Allocate and deliver services to agreed business priorities.
• Monitor incoming work raised by the service centre.
• Update IT system to allow statistical data to be reported.
• Liaise with operatives to ensure timely work completion.
• Conduct customer satisfaction surveys.
• Follow up on inquiries and complaints.

Skills

Strong administrative skills

Ability to operate a computerized database system

Experience with Microsoft Office (Outlook, Word, Excel, Access)

Strong communication skills

Ability to work to deadlines

Tools

Opti-Time

Job description

A leading services company in Salford is seeking a Work Planner to manage daily operations and allocate resources efficiently. The ideal candidate will have strong administrative skills, experience in a social housing environment, and be proficient in Microsoft Office. Responsibilities include monitoring work activities, liaising with staff, and ensuring customer satisfaction. The company offers competitive benefits including a pension scheme and health support.