IT Technician | Northern Lincolnshire & Goole NHS Foundation Trust

Northern Lincolnshire and Goole NHS Trust; Scunthorpe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare organization in Scunthorpe is seeking an IT Operations support professional. You will provide frontline technical support, resolve tickets, and assist with software and hardware setups. The ideal candidate should have experience in tech support and troubleshooting, with a commitment to delivering exceptional service. This role offers flexibility in working arrangements and contributes to the wider Digital Service team.

Benefits

Flexible working opportunities

Comprehensive employee benefits

Qualifications

• Experience in delivering first-line technical support.
• Ability to setup, configure, and install hardware and software.
• Strong troubleshooting skills for IT issues.

Responsibilities

• Resolve service issues related to IT systems.
• Provide technical support for PC and peripherals.
• Create and review standard operating procedures.

Skills

Technical support

Troubleshooting

Software installation

Networking

Job description

Overview

The post holder will work as part of a dynamic IT Operations Team, supporting maintenance and developments to levels of service. The role focuses on frontline technical support within the End User Computing environment, delivering first line activities and resolving tickets and service requests efficiently. They will be part of the wider Digital Service team, working with other departments on tickets and service requests to provide excellent service to internal and external stakeholders.

Responsibilities

• Identify any service issues that may arise (e.g. regarding security, resilience or performance) and resolve if possible, or report to management to ensure systems are monitored and appropriate action is taken to maintain and optimise them.
• Setup, configure and install equipment and software to support projects and initiatives within the Trust. Assist with planning software/hardware rollouts as required, with agreement from specific project teams. Work with other team members to enable delivery of new systems and software during live operation.
• Provide first line technical support and guide on hardware and software used across the Trust, including PC and peripheral hardware, software configuration, networking or application-specific issues. Escalate unresolved service requests to other sections of Digital Services as appropriate.
• Participate in troubleshooting responses for all tickets reported to the first line team, follow priorities, raise concerns when necessary, and continue to resolve in a timely manner.
• Assist with creation and appropriate reviewing of standard operating procedures for the section, flagging to a senior member when SOPs require review as they may be out of date or incorrect.

About the Trust and Partnership

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, serving well over one million patients each year and managing a budget of over £1.3 billion. It is made up of Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH). Together, we employ nearly 20,000 staff and operate multiple hospital sites. The Partnership is committed to delivering world-class hospital and community services while supporting research across biomedical and clinical areas.

Working and Flexibility

As a Trust we are keen to offer and encourage flexible working opportunities to support health, wellbeing and work-life balance. Flexible working is part of a wider commitment to improve the quality and experience of working life and is a key contributor to recruitment and retention. Open conversations about a specific working pattern to suit your work-life balance or a multi-role career are welcome, where feasible.

Local flexible working arrangements are developed in partnership between the line manager and employee to ensure equality of access, based on service delivery and staff wellbeing.

Equal Opportunity and Welfare

We are committed to creating a fair and supportive working environment where contributions are recognized and staff feel empowered. We promote physical and mental health and wellbeing in line with the NHS Constitution, supporting us to be an Employer of Choice and enabling effective patient care. We value diverse perspectives and welcome applications irrespective of age, disability, sex, gender identity/expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Additional Information

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust and benefits for employees, view our recruitment website at https://join.humberhealthpartnership.nhs.uk/.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement. “We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.”

Please be aware that new employees starting work with us will be charged for the cost of their DBS check, if required for their role.

Closing date: Monday 22 Sep 2025