IT Technician Apprentice Part Time. Job in New Romney Education & Training Jobs

QA; New Romney; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading IT training organization in New Romney is looking for an IT apprentice to diagnose and repair IT equipment at customers' homes and offices. Responsibilities include providing remote support and ensuring customer satisfaction. Requirements include 3 GCSEs at grades 4+ and a professional attitude. This role offers full training, career development opportunities, and a pension scheme. With flexible working hours of 30 per week, this apprenticeship can lead to permanent employment after completion.

Benefits

Continuous professional development

Pension scheme with matched contributions

Career development opportunities

Qualifications

• Must have positive customer interaction skills.
• Ability to maintain work areas tidy and presentable.
• Experience in handling payments effectively.

Responsibilities

• Diagnose and repair IT equipment at customer locations.
• Repair and build PCs, laptops, and other IT devices.
• Provide remote customer support and service inquiries.

Skills

Positive and professional attitude

Tidy and presentable workspace

Cash handling procedures

Driving license and own vehicle

Education

3 GCSEs (or equivalent) at grades 4+ (A-C)

GCSE Maths and English at grades 3+ (D or above)

Job description

About The Computer People

The Computer People is a Kent-based IT support company providing friendly, jargon-free help to both home users and businesses. They offer PC and laptop repairs, device setup, networking, Wi‑Fi and printer support, remote assistance, and sales of refurbished computers. Formed through the merger of two established tech services, the company focuses on making technology simple, reliable, and easy for customers to use, and has been recognised with awards for its corporate and domestic IT support.

About the role

• Diagnose and repair IT equipment at customer's homes / offices where necessary.
• Pick up / deliver IT equipment for customers where appropriate.
• Investigate and remediate alerts from remote management system.
• Diagnose and repair IT equipment as requested by the Directors.
• External customer visits.

Responsibilities

• Repair and build PC's, laptops and other IT devices as requested by the Directors.
• Rebuild and recycle old or redundant IT equipment for resale or reuse.
• Provide remote support to customers.
• Answering the phone and responding to emails and enquiries.
• Attend networking and business development events promoting the business.

Required skills

• You are required to maintain a positive and professional attitude towards customers, colleagues and 3rd parties at all times and undertake all tasks as appropriate.
• Maintain all premises locations to a tidy and presentable standard at all times.
• Handling and taking of payments in accordance with current cash handling procedures and recording arrangements, notifying a director immediately of any concerns or issues.
• Undertake any other duties at the request of a Director or Manager, dependent upon the post holder's area of expertise, knowledge, and skills.
• To work at all times in accordance with our policies, procedures, and ethos.
• Driving licence and own vehicle (desirable due to location of the office).

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website

Working hours

30 hours per week, Monday to Friday, 9am - 4pm.

Benefits

• Full training and continuous professional development to ensure compliance with regulatory requirements.
• Enjoy the benefits of a pension scheme with matched employer contributions.
• Explore various career paths and take advantage of development opportunities within our organisation.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.