IT Technical Support Analyst

Acu-IT.net; Market Drayton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading dairy company is seeking a Technical Support Analyst to deliver high-quality 2nd line IT support in Market Drayton. This hybrid role requires strong troubleshooting skills, a technical degree, and the ability to travel frequently to various locations. Join a passionate team dedicated to innovation and quality in a full-time permanent position.

Qualifications

• Strong troubleshooting skills required.
• Willingness to join an out-of-hours rota necessary.
• Regular travel to multiple locations expected.

Responsibilities

• Provide 2nd line support for incidents and service requests.
• Troubleshoot hardware, software, and infrastructure issues.
• Document solutions and contribute to the knowledge base.

Skills

Troubleshooting skills across MS Windows environment

Familiarity with network troubleshooting tools

Knowledge of ITIL processes

Flexibility to travel regularly

Education

Technical college degree or equivalent

Job description

Who We Are

We’re Mller UK & Ireland, a family‑run dairy business and we’re experts at what we do. Dairy is a key part of a healthy and balanced diet and we’re super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas: Mller Milk & Ingredients (MMI), Mller Yogurt & Desserts (MYD), and Mller Milk & Ingredients Distribution (MMID). MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British. MYD is the team behind favourites like Mller Corner, Mller Light, Mller Rice, and more – putting smiles on faces with every spoonful. And MMID? They’re the logistics legends, delivering over 1 billion litres of milk every year to more than 5 500 locations across the UK, making sure everything flows smoothly from farm to fridge. Together, we’re growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious.

Why Mller?

Milk flows through everything at Mller – from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. As the UK’s most popular dairy brand, we’re always striving to make a real difference for our planet, our partners and our people, making sure we’re helping to create a more sustainable dairy future. We’re growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that’s bold and entrepreneurial, with opportunities that are yours for the taking – and even enjoy every benefit and bonus to sweeten the deal.

Join Our Team as a Technical Support Analyst

Location: Market Drayton / Hybrid – 3 days on‑site per week

Contract: Full‑Time, Permanent

Hours: Monday‑Friday (40 hours)

With over 31,000 employees across Europe and a long‑standing commitment to excellence, Mller is a family‑owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private‑label dairy products, from yogurts and desserts to butter and flavoured milk.

Technical Support Analyst – Your Challenge

Join our team as a Technical Support Analyst, delivering high‑quality 2nd line support and ensuring a seamless IT experience across the organisation. This role requires regular travel to multiple Mller locations, providing hands‑on support where it’s needed most.

What You’ll Do

• Provide 2nd line support for incidents and service requests.
• Troubleshoot hardware, software, and infrastructure issues within SLAs.
• Work closely with 1st and 3rd line teams to resolve complex issues.
• Own tickets end‑to‑end with clear user communication.
• Document solutions, known issues, and contribute to the knowledge base.
• Travel frequently to various Mller sites to deliver on‑site technical support.
• Carry out routine system checks, updates, and maintenance.
• Support user accounts, device provisioning, and software installations.
• Monitor system alerts and escalate critical or recurring issues.
• Manage the full End User Device asset lifecycle.
• Participate in change management and service improvement discussions.
• Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2).
• Apply security patches and maintain accurate documentation.
• Share lessons learned to support ongoing team development.

What You’ll Bring

• A technical college degree or equivalent.
• Working knowledge of ITIL processes.
• Strong troubleshooting skills across MS Windows environment.
• Familiarity with network troubleshooting and system monitoring tools.
• Willingness to join an out‑of‑hours rota.
• A high level of flexibility and readiness to travel regularly to other Mller locations.

The Process

Join us at Mller and be part of a team that values your contributions and supports your professional growth. Apply now and take the next step in your career –
www.mullercareers.co.uk

Contact Details

F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ