IT Systems Engineer 2nd Line Support

Dentro Talent; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A growing managed service provider in the United Kingdom is seeking a Desktop/Systems Engineer to join their team. The role involves supporting key customers with a variety of IT issues, ranging from 1st to potentially 3rd line support. Candidates should have a solid technical background including O365 and Azure administration, networking, and virtualisation. The company offers a supportive environment with opportunities for growth, along with a competitive salary and good benefits.

Benefits

Good Benefits Package

Qualifications

• Strong background in IT support roles with a customer-facing attitude.
• Experience in handling 1st to 2nd line issues, progressing to 3rd line as possible.
• Ability to work in a collaborative team and supportive environment.

Responsibilities

• Assist key customers in resolving IT issues and escalate as necessary.
• Participate in on-call support for P1 issues with a weekend rota 1 in 4.
• Contribute to a collaborative team focused on growth and development.

Skills

O365 Support and Admin

Azure Administration

Firewalls

Networking (VLAN, WAN)

Virtualisation (Hyper-V, VMware)

Job description

Desktop/Systems Engineer - Virtualisation - Azure - Networks - IT Support - 1st & 2nd Line progressing to 3rd Line - Good Benefits Package - £30,000-35,000 per annum

We're looking for a Systems Engineer with a good technical background and customer facing attitude to join a growing managed service provider (MSP). You will be working with their key customers to solve IT issues and escalated where necessary, but the expectation is that you are able to undertake tasks from 1st to 2nd or potentially 3rd line if possible.

You will be working in a really supportive and collaborative team in a welcoming and open environment, with a clear path for growth and development. It's a great business with a brilliant leadership team too.

You will technically have experience in:

• O365 Support and Admin
• Azure Administration
• Firewalls
• Networking (VLAN, WAN)
• Virtualisation (Hyper-V, VMware

There is some on-call support for P1 issues with a weekend rota 1 in 4, which you are financially compensated for and the Systems Engineers cover 7am-6pm so some slight variation in working patterns are needed.

This is a great business who look after their people, please send a CV for more insights.