IT Support Trainee

IDEMIA Secure Transactions; Tewkesbury; On-site; GBP 18,000 - 25,000; Part time

Job summary

A leading technology provider in the UK is seeking an IT Support Trainee to offer first-line technical support for staff and customers. This apprenticeship will provide hands-on experience in managing hardware, software, and network issues while ensuring excellent customer service. Candidates should have a keen interest in technology and problem-solving. Ideal for individuals eager to develop essential IT skills and start a career in information technology.

Qualifications

• Intern position suitable for individuals genuinely interested in technology and customer service.
• Motivated and enthusiastic individuals preferred.
• No previous experience required.

Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Document and solve Level 1 and Level 2 IT needs associated with tickets.
• Support installation and maintenance of operating systems and applications.
• Manage communication with customers from request to resolution.
• Assist external vendors during IT activities and manage IT assets.

Skills

English Language

Application Management

Problem-solving

Job description

About IDEMIA Secure Transactions

IDEMIA Secure Transactions a division of IDEMIA Group is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance IST is trusted by over 2000 financial institutions mobile operators automotive manufacturers and IoT providers worldwide. Every day IST secures billions of essential transactions ensuring the highest levels of data protection and convenience.

Purpose

The IT Support Trainee will provide first-line technical support to staff and customers assisting with hardware software and network issues while developing essential IT skills. This role is designed to give hands‑on experience in diagnosing and resolving technical problems maintaining IT systems and delivering excellent customer service. The apprentice will learn to follow best practices in IT support develop troubleshooting techniques and build a strong foundation for a career in information technology.

Key Missions

• Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
• Supports the installation and maintenance of operating systems software and applications within the right standards and processes
• Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
• Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
• Manages IT assets (computer and communications equipment servers and licenses)
• Manages and coordinates access to IT tools while ensuring compliance with security standards
• Gives support to the server infrastructure virtualization communications and security to guarantee its availability

Profile & Other Information

We are seeking a motivated and enthusiastic individual to join our team within the Western Europe IT Business Operations team as an IT Support Trainee. This role is ideal for someone with a genuine interest in technology problem‑solving and delivering excellent customer service.

About Idemia

IDEMIA UK is a UK branch of IDEMIA a global leader in augmented identity where we secure and enable identity transactions and digital security in an increasingly connected world.

Required Experience :

Intern

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Employment Type: Contract

Experience: years

Vacancy: 1