IT Support Technician— Fast-Paced Helpdesk, Great Benefits

The Language Business Ltd; Sunbury-on-Thames; On-site; GBP 20,000 - 22,000; Full time

Job summary

A leading technology company in Sunbury-on-Thames is looking for a support technician. You will install, operate, and support software and hardware systems, ensuring user requirements are met. Strong knowledge of computer systems, Windows OS, and networking protocols is essential. The position offers a salary range of £20,000 - £22,000 plus a discretionary bonus and excellent benefits including 24 days holiday, pension contributions, and health insurance.

Benefits

24 days holiday plus Bank Holidays

6% pension contribution

75% reimbursement for travel

Permanent health insurance

Gym membership contributions

Life Assurance

Free tea/coffee

Subsidised vending and lunch

Qualifications

• Strong knowledge of computer systems and encryption.
• Knowledge of Microsoft Exchange and Office 365 is beneficial.
• Working knowledge of TCP/IP networking protocol.

Responsibilities

• Install and test computer software and hardware systems.
• Maintain hardware and software systems for all internal users.
• Resolve First level support requests from the IT Helpdesk system.
• Analyse and report on support calls within the Helpdesk system.
• Maintain inventory and asset records for computer equipment.
• Assist in the replacement of computers if necessary.
• Follow-up with users to ensure system meets their needs.

Skills

Knowledge of computer systems

Windows OS & server

Microsoft Exchange

Office 365

TCP/IP networking

Desktop and laptop support

Job description

A leading technology company in Sunbury-on-Thames is looking for a support technician. You will install, operate, and support software and hardware systems, ensuring user requirements are met. Strong knowledge of computer systems, Windows OS, and networking protocols is essential. The position offers a salary range of £20,000 - £22,000 plus a discretionary bonus and excellent benefits including 24 days holiday, pension contributions, and health insurance.