IT Support Technician - End-User & Desktop Specialist

New Start; Mansfield; Hybrid; GBP 29,000 - 34,000; Full time

Job summary

Mansfield District Council is seeking an enthusiastic ICT Support Technician to join the busy ICT team in Mansfield. You will be the first point of contact, providing end-user support and handling a wide range of hardware and software issues.

This full-time role requires strong communication across telephone, email, and face-to-face, plus the ability to prioritise in a fast-paced environment. DBS check will be required; salary £28,598 - £33,699, closing date 30 August 2026, based in Mansfield.

Qualifications

• Experience in investigating and resolving end-user ICT issues.
• Strong communication skills across telephone, email and face-to-face.
• Ability to prioritise workloads in a fast-paced environment.
• Interest in ICT and new technologies.

Responsibilities

• Provide first-line ICT support to end users.
• Investigate and resolve hardware and software issues.
• Configure and deploy desktop hardware and peripherals.
• Develop and maintain knowledge base articles and asset registers.

Skills

End-user ICT issues handling

Strong communication

Prioritisation in fast-paced env

Keen interest in ICT

Tools

Desktop hardware

Peripheral deployment

Job description

Mansfield District Council is seeking an enthusiastic ICT Support Technician to join the busy ICT team in Mansfield. You will be the first point of contact, providing end-user support and handling a wide range of hardware and software issues.

This full-time role requires strong communication across telephone, email, and face-to-face, plus the ability to prioritise in a fast-paced environment. DBS check will be required; salary £28,598 - £33,699, closing date 30 August 2026, based in Mansfield.