ICT Support Technician (Full Time)

New Start; Mansfield; Hybrid; GBP 29,000 - 34,000; Full time

Job summary

Mansfield District Council is seeking an enthusiastic ICT Support Technician to join the busy ICT team in Mansfield. You will be the first point of contact, providing end-user support and handling a wide range of hardware and software issues.

This full-time role requires strong communication across telephone, email, and face-to-face, plus the ability to prioritise in a fast-paced environment. DBS check will be required; salary £28,598 - £33,699, closing date 30 August 2026, based in Mansfield.

Qualifications

• Experience in investigating and resolving end-user ICT issues.
• Strong communication skills across telephone, email and face-to-face.
• Ability to prioritise workloads in a fast-paced environment.
• Interest in ICT and new technologies.

Responsibilities

• Provide first-line ICT support to end users.
• Investigate and resolve hardware and software issues.
• Configure and deploy desktop hardware and peripherals.
• Develop and maintain knowledge base articles and asset registers.

Skills

End-user ICT issues handling

Strong communication

Prioritisation in fast-paced env

Keen interest in ICT

Tools

Desktop hardware

Peripheral deployment

Job description

Jobs

ICT Support Technician

Salary

£28,598 - £33,699

Expires

30/08/2026

Location

Mansfield, Nottinghamshire

Job Type

Full Time

We are looking for an enthusiastic, professional, and experienced systems support technician to join our busy ICT team at Mansfield District Council.

As the first point of contact, you will play a key role in providing support to end users and undertaking a wide range of dutiesincluding the investigation and resolution of technical hardware and software issues, configuration and deployment of desktop hardware and peripherals along with developing and maintaining knowledge base articles and asset registers.

The successful candidate will have strong communication skills via telephone, email and face-to-face contact whilst handling a wide range of enquiries in a helpful and professional manner.

What we're looking for:

• Experience in the investigation and resolution of end user ICT issues and queries
• Strong communication skills and a confident approach
• Ability to work under pressure and prioritise workloads in a fast-paced environment
• Keen interest in ICT and new technologies

The successful candidate will be required to undertake a Basic DBS check

Closing date: 30 August 2026
Interviews: w/c 7 September 2026

Company: Mansfield District Council

Salary: £28,598 - £33,699

Location: Mansfield, Nottinghamshire

Sector: Corporate Services

Sector: IT

Job Role: Technician