ICT Support Specialist: End-User Tech & Solutions

Mansfield District Council; East Midlands; On-site; GBP 24,000 - 28,000; Full time

Job summary

Mansfield District Council is seeking an enthusiastic, professional and experienced systems support technician to join our busy ICT team.

As the first point of contact, you will provide end-user support, investigate and resolve ICT issues, deploy desktop hardware and peripherals, and maintain knowledge base articles and asset registers. You will need strong communication skills via telephone, email and face-to-face contact and handle enquiries in a helpful, professional manner.

Qualifications

• Experience resolving end-user ICT issues.
• Strong communication skills at all levels.
• Ability to prioritise workloads in a fast-paced environment.
• Basic DBS check will be required.

Responsibilities

• Provide support to end users and act as first point of contact.
• Investigate and resolve hardware and software ICT issues.
• Configure and deploy desktop hardware and peripherals.
• Develop and maintain knowledge base articles and asset registers.

Skills

End-user ICT support

Communication skills

Prioritisation under pressure

Interest in ICT

Job description

Mansfield District Council is seeking an enthusiastic, professional and experienced systems support technician to join our busy ICT team.

As the first point of contact, you will provide end-user support, investigate and resolve ICT issues, deploy desktop hardware and peripherals, and maintain knowledge base articles and asset registers. You will need strong communication skills via telephone, email and face-to-face contact and handle enquiries in a helpful, professional manner.