ICT Support Engineer

Extension Recruitment; Chester-le-Street; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

Broad tech exposure

Supportive environment

Job summary

Extension Recruitment is seeking an experienced ICT Support Engineer on behalf of a Gateshead-based client. The role focuses on first-line ICT incident and service request handling, delivering high-quality technical support across hardware, software, and network issues.

You will install, configure and maintain PCs, mobile devices, printers and workplace tech, manage user access, and contribute to service improvements in a fast-paced environment.

Qualifications

• Previous experience as an ICT Support Engineer or similar technical support role.
• Strong knowledge of Windows operating systems and network infrastructure.
• Excellent troubleshooting and problem-solving skills.
• Fluent English with strong communication and customer service abilities.

Responsibilities

• Manage incidents and service requests through the Service Desk system.
• Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.
• Troubleshoot hardware, software and network-related issues.
• Perform user administration and access management.
• Maintain ICT asset records, inventories and equipment lifecycle management.
• Support backup processes, data restoration activities and routine system maintenance.
• Analyse service desk trends and identify opportunities for continuous improvement.

Skills

Troubleshooting

Customer service

Windows OS

Networking

Problem-solving

Communication

Tools

Service Desk system

Job description

Location: Gateshead

Salary: c.£40,000 - £42,000

Job Type: Full Time, Permanent

Our client is seeking an experienced ICT Support Engineer to join their busy IT team. This is an excellent opportunity for an ICT Support Engineer who enjoys providing first‑class technical support, troubleshooting complex issues, and delivering outstanding customer service across a fast‑paced business environment.

As an ICT Support Engineer, you will act as the first point of contact for ICT incidents and service requests, ensuring the efficient resolution of technical issues and maintaining high levels of service availability. The ICT Support Engineer will support hardware, software, mobile devices, printers, and network connectivity, while also contributing to continuous service improvements.

What’s on Offer

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• Exposure to a wide range of technologies.
• Supportive and collaborative working environment.

Key Responsibilities

• Manage incidents and service requests through the Service Desk system.
• Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.
• Troubleshoot hardware, software and network‑related issues.
• Perform user administration and access management activities.
• Maintain ICT asset records, inventories and equipment lifecycle management.
• Support backup processes, data restoration activities and routine system maintenance.
• Analyse service desk trends and identify opportunities for continuous improvement.

Requirements

• Previous experience as an ICT Support Engineer, IT Support Engineer or similar technical support role.
• Strong knowledge of Windows operating systems, workplace technologies and network infrastructure.
• Excellent troubleshooting and problem‑solving skills.
• Strong communication and customer service abilities.
• Fluent English language skills.
• Experience working within a service desk or IT support environment.

If you are a motivated ICT Support Engineer looking to take the next step in your career, we would love to hear from you. Apply today to be considered for this ICT Support Engineer opportunity.