IT Support Technician

AWD online; Mobberley; On-site; GBP 26,168 - 31,983; Full time

Benefits offered by this job

27 days annual leave

Flexible hours

Death in service benefit

Discounts on products

Secure parking

Job summary

AWD online is hiring an IT Support Technician in Mobberley, Cheshire. This hands-on role involves providing technical support, particularly with Microsoft 365 tools, and helping colleagues troubleshoot hardware issues.

The ideal candidate will have excellent communication skills and a customer-first mindset, ensuring effective support across the site. With a full-time permanent position and flexible hours, you'll enjoy 27 days of annual leave plus additional benefits including discounts and

Qualifications

• Provide excellent service to internal users.
• Explain technical issues clearly to non-technical users.
• Prioritise, triage requests and stay calm under pressure.
• Maintain and troubleshoot hardware and software issues.
• Listen carefully to user problems.
• Build positive relationships across departments.

Responsibilities

• Provide technical support to colleagues in person, over phone, and email.
• Diagnose issues with desktops, laptops, and printers.
• Support users with Microsoft 365 tools.
• Identify opportunities to improve IT efficiency.
• Encourage good digital habits among colleagues.
• Collaborate with IT and business teams for improvements.

Skills

Customer-first mindset

Strong communication skills

Good organisation skills

Logical thinking

Problem-solving skills

Attention to detail

Commercial awareness

Collaborative approach

Independence

Tools

Microsoft 365

Job description

IT Support Technician

Overview

A hands-on IT support role providing end-user technical support, Microsoft 365 assistance, hardware troubleshooting and service-focused help across a busy site.

Duties

• End-User Support: Provide day-to-day technical support to colleagues across the site, responding to queries in person, over the phone and by email
• Hardware Troubleshooting: Diagnose and resolve issues with desktops, laptops, printers, mobile devices and other user equipment
• Microsoft 365 Support: Support users with Outlook, Word, Excel, Teams, SharePoint, OneDrive and other Microsoft 365 tools
• Issue Resolution: Listen carefully, ask focused questions and use logical troubleshooting to resolve a wide range of hardware and software problems
• IT Improvements: Help identify and implement opportunities to improve IT infrastructure, efficiency, productivity and user satisfaction
• User Guidance: Encourage good digital habits and help colleagues use technology more effectively across different departments
• Team Collaboration: Work with the wider IT and business teams to improve systems, user experience and service delivery

Candidate requirements

• A customer-first mindset with the ability to deliver excellent service to internal users
• Strong communication skills with the ability to explain technical issues clearly and patiently to non-technical users
• Good organisation skills with the confidence to prioritise, triage requests and remain calm under pressure
• Logical thinking with the ability to maintain and troubleshoot a wide variety of hardware and software issues
• Strong diagnostic, problem-solving and attention to detail skills
• Ability to listen carefully, ask focused questions and quickly understand user problems
• Commercial awareness with the ability to understand individual and department requirements
• Collaborative approach with the ability to build positive relationships across departments
• Ability to work independently, manage personal workload and adopt a flexible approach

Benefits

• 27 days annual leave plus bank holidays
• Additional day off to attend the annual Fun Day
• Flexible start and finish times (based on operational needs)
• Build up flexi hours and take an extra day off each month
• Buy up to a week of annual leave
• Death in service benefit (4x your annual salary)
• Discounts on the full product range
• Parking on a secure site car park

Details

Salary: £29,076 per annum + Benefits

Location: Mobberley, Cheshire, North West England (WA16)

Job type: Full-Time, Permanent

Working hours: Monday to Friday, 37.5 hours per week with flexible working between 7am and 7pm (business needs dependent)

How to apply

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are giving consent to submit your details to our Client for this purpose.

Job reference: AWDO-P14914