ICT Support Technician - Empower End-User Tech

Mansfield District Council; Mansfield; On-site; GBP 29,000 - 34,000; Full time

Job summary

Mansfield District Council is seeking an enthusiastic ICT Support Technician to join the busy ICT team. You will provide first-line support to end users and help resolve hardware and software issues.

Responsibilities include configuring and deploying desktop hardware, maintaining knowledge base articles and asset registers, and communicating clearly by phone, email and in person. DBS check required; closing date 30 August 2026.

Qualifications

• Experience in investigation and resolution of end user ICT issues and queries.
• Strong communication skills and a confident approach.
• Ability to prioritise workloads in a fast-paced environment.
• Keen interest in ICT and new technologies.

Responsibilities

• Provide support to end users and resolve hardware and software issues.
• Configure and deploy desktop hardware and peripherals.
• Develop and maintain knowledge base articles and asset registers.
• Act as first point of contact via phone, email and face-to-face.

Skills

End user ICT issues resolution

Strong communication skills

Work under pressure

Interest in ICT

Job description

Mansfield District Council is seeking an enthusiastic ICT Support Technician to join the busy ICT team. You will provide first-line support to end users and help resolve hardware and software issues.

Responsibilities include configuring and deploying desktop hardware, maintaining knowledge base articles and asset registers, and communicating clearly by phone, email and in person. DBS check required; closing date 30 August 2026.