IT Support Technician: 1st/2nd Line, Growth & Perks

Interface Recruitment UK; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Support Technician to join their dynamic IT Support department. This role is perfect for those looking to advance their skills in a supportive environment. You will provide essential technical support, ensuring high levels of customer service while managing user issues effectively. The position offers opportunities for personal development and the chance to work with cutting-edge technology in a collaborative team. With a focus on customer satisfaction and continuous improvement, this role is ideal for someone passionate about IT and helping others succeed. Join a company that values your contributions and offers a range of perks to enhance your work-life balance.

Benefits

20 Days Holidays

Pension Scheme

Employee Discounts

On-site Food Hub

Free Parking

Bike to Work Scheme

Employee of the Year Awards

Qualifications

• Experience in IT Support/Helpdesk with solid Customer Service experience preferred.
• Microsoft certification is ideal for candidates.

Responsibilities

• Provide technical support, answering queries onsite or via phone/email.
• Maintain high customer service for all support queries.
• Log calls and maintain full documentation of issues.

Skills

Customer Service

Troubleshooting

ITIL Certification

Active Directory

Windows Desktop Administration

Microsoft 365

Microsoft Azure

Network Administration

Education

Microsoft Certification

Tools

Microsoft Teams

Exchange Online

SharePoint Online

Job description

An established industry player is seeking an IT Support Technician to join their dynamic IT Support department. This role is perfect for those looking to advance their skills in a supportive environment. You will provide essential technical support, ensuring high levels of customer service while managing user issues effectively. The position offers opportunities for personal development and the chance to work with cutting-edge technology in a collaborative team. With a focus on customer satisfaction and continuous improvement, this role is ideal for someone passionate about IT and helping others succeed. Join a company that values your contributions and offers a range of perks to enhance your work-life balance.