IT Support Technician (1st/2nd Line) – Growth & Impact

Forrest Recruitment; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking an IT Support Technician to provide 1st and 2nd line support in Altrincham. The successful candidate will have a minimum of 2 years' experience and a strong understanding of Windows OS, Office 365, and desktop support. The role offers a competitive salary of up to £30,000 and various benefits, including 33 days holiday and personal development opportunities. Join a growing, ambitious team where you can improve your skills and contribute to exciting projects.

Benefits

33 days holiday including bank holidays

Pension plan

Personal development opportunities

Internal recognition scheme

On-site free parking

Qualifications

• Minimum 2 years in a similar IT support role.
• Experience working to KPIs and SLAs.
• Solid knowledge of infrastructure including servers and storage.

Responsibilities

• Provide proactive 1st/2nd line support across desktop, mobile, and business systems.
• Troubleshoot hardware, software, and network issues.
• Administer Microsoft Intune and Office 365.

Skills

Customer service

Communication skills

Windows OS

Office 365

Desktop support

Cloud technologies

Security awareness

Tools

Microsoft Intune

Apple Business Manager

Job description

A leading recruitment agency is seeking an IT Support Technician to provide 1st and 2nd line support in Altrincham. The successful candidate will have a minimum of 2 years' experience and a strong understanding of Windows OS, Office 365, and desktop support. The role offers a competitive salary of up to £30,000 and various benefits, including 33 days holiday and personal development opportunities. Join a growing, ambitious team where you can improve your skills and contribute to exciting projects.