IT Support Technician

CV Screen; Reading; On-site; GBP 22,000 - 27,000; Full time

Job summary

A recruitment agency is seeking an IT Support Technician in Reading. This office-based role focuses on providing customer-centric support for IT issues, ideal for individuals early in their IT careers. Responsibilities include resolving hardware and software issues, managing support tickets, and assisting with user onboarding. The position offers a salary up to £27,000, along with 25 days of annual leave, training opportunities, and health benefits.

Benefits

25 days’ annual leave plus bank holidays

Training and development opportunities

Health, wellbeing, and life cover benefits

Pension scheme

Team and charity initiatives

Qualifications

• Early in IT support career, looking to build hands-on experience.

Responsibilities

• Provide first-line IT support for bespoke systems and Microsoft platforms.
• Resolve basic hardware, software, and network issues.
• Log, prioritise, and manage support tickets.
• Communicate clearly and professionally with users.
• Escalate complex issues and support user onboarding.

Skills

Knowledge of Microsoft 365 and core collaboration tools

Basic understanding of Azure Active Directory

Ability to diagnose common network and Wi-Fi issues

Strong communication and customer service skills

Job description

Overview

IT Support Technician
Reading
Salary up to £27,000

CV Screen is recruiting for an IT Support Technician to join a fantastic, friendly, office based business in Reading. This role is ideal for someone early in their IT support career, looking to build hands-on experience.

About the role

As IT Support Technician, this focuses on delivering fast, accurate, and customer‑centric support while ensuring issues are triaged effectively and resolved or escalated appropriately.

Your duties as IT Support Technician

• Provide first-line IT support for bespoke systems and Microsoft platforms.
• Resolve basic hardware, software, and network issues.
• Log, prioritise, and manage support tickets.
• Communicate clearly and professionally with users.
• Escalate complex issues and support user onboarding.

Requirements

• Knowledge of Microsoft 365 and core collaboration tools.
• Basic understanding of Azure Active Directory.
• Ability to diagnose common network and Wi-Fi issues.
• Strong communication and customer service skills.

Salary & Benefits

• Salary up to £27,000
• 25 days’ annual leave plus bank holidays.
• Training and development opportunities.
• Health, wellbeing, and life cover benefits.
• Pension scheme.
• Team and charity initiatives.

Location

This role is office based in Reading.

To Apply

Please send your CV to Matt Wright at CV Screen in strict confidence or apply directly to this job posting. CV Screen is the Recruitment Agency managing this vacancy.

Alternate Job Titles

1st Line IT Support | IT Support | IT Engineer | IT Support Engineer | IT Technician | 1st Line Support