IT Support Technician

US Network; Preston; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading wholesaler/manufacturer in Preston is seeking an IT Support Technician to provide 1st and 2nd line support for hardware and software. Responsibilities include managing IT Helpdesk calls, maintaining technical documentation, and deploying PCs. The ideal candidate should have strong analytical skills and familiarity with Windows Server and Active Directory. The company offers a competitive salary of £28,000 – £30,000, 25 days of holidays plus bank holidays, and additional benefits including onsite gym facilities and a pension scheme.

Benefits

25 days holidays plus bank holidays

Free on site parking

Pension scheme

Cycle to work scheme

Gym onsite

Simply Health Plan

Qualifications

• Good analytical and problem‑solving skills.
• Ability to manage own workload and prioritise jobs appropriately.
• Ability to handle confidential information.

Responsibilities

• Provide 1st & 2nd line support to users for all IT hardware and software.
• Manage and resolve support calls on the IT Helpdesk, documenting outcomes.
• Maintain the IT Department's technical documentation and procedures.

Skills

Analytical skills

Problem-solving skills

Communication skills

Attention to detail

Tools

Microsoft Windows Server

Active Directory

Office 365

Microsoft Windows 11/10

Job description

We are a market leading, family run wholesaler/manufacturer supplying specialist retailers, contractors and interior designers with window furnishing products, both off the shelf and made to measure.

Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure.

Responsibilities

• Provide 1st & 2nd line support to users for all PC hardware, software and associated peripherals, escalating internally or redirecting to suppliers where necessary.
• Manage and resolve support calls on the IT Helpdesk, documenting outcomes and proactively informing users of outstanding requests.
• Maintain the IT Departments technical documentation, guidelines and procedures to keep them up to date.
• Deploy and maintain PCs and associated peripherals, redeploying existing equipment to agreed standards, performing upgrades, new installations and routine procedures.
• Create user accounts for new starters on AD, Email systems and ERP systems.
• Complete daily checklist to identify early issues, resolving them as per SLAs.
• Install and configure operating systems and other software to agreed standards.
• Assist in compiling and maintaining an accurate inventory of hardware and software.
• Provide at all times a professional, courteous and rapid response to individual users.

About You

• Good analytical and problem‑solving skills.
• Ability to manage own workload and prioritise jobs appropriately.
• Ability to research unfamiliar topics and keep knowledge up to date with current technology.
• Ability to handle confidential information.
• Good communication skills, even when under pressure.
• Attention to detail.
• Ability to follow established IT policies and procedures.
• Willingness to develop role as business grows.

Technical Requirements

• Microsoft Windows Server
• Active Directory
• Office 365
• Microsoft Windows 11/10
• iOS
• PC/laptop hardware
• Multifunction, plotter, laser and label printers
• Server/storage hardware
• Virtualisation technology
• Networking – switches, routers, wireless and VPN
• IP Telephony

Benefits

• £28,000 – £30,000
• 25 days holidays plus bank holidays
• Monday – Friday 08.30am – 5pm
• Free on site parking
• Pension scheme
• Cycle to scheme work, gym onsite
• Hardship fund
• Simply Health Plan – which gives costs towards opticians, dentist, physiotherapy etc

Free to apply if you meet the above requirements.